Reasonable Time to Repair Fridge under Warranty

utsc on 04/09/2020 - 21:33

I purchased a Hisense Fridge from Harvey Norman with 3 years warranty and it failed one week before 2 years from the date of purchase.
HN asked me to call Hisense Support and I was on hold for more than 3 hours a few times. I complained again to HN and they contacted Hisense directly via their sales channel and Hisense called the next day and did some trouble shooting on the phone and told me that they will arrange a technician.

The Hisense contract called me today (I am without a working fridge for one week one) and have booked a technician visit next Friday 11th Sept (I will be without a working fridge for 14 days).

Any suggestions? What do you thing is a reasonable resolution to my issue.

Can anyone share similar experiences and how it was resolved.

Is it even reasonable to expect the customer to be without a fridge for even 3 or 7 day let alone 14 days?

General Discussion Refrigerator

Comments

  • WreckTangle on 04/09/2020 - 22:07
    +2

    These things take time, but i think you can claim for the cost of spoiled food if you have proof

    • utsc on 06/09/2020 - 10:11

      I have lived in America and there they send the technician within 48 hours for critical equipment such as fridge and heating ( winter is very cold).

      I can see how its reasonable to wait for 14 days without a fridge

  • Sunshines bright on 05/09/2020 - 07:32

    We have a Hisense fridg and it’s making a fairly loud hum for the last 6 months. I called Hisense and had no problems getting through, they said since it has not failed or shown other signs of failing and we have 2 years left on warranty we should watch and wait to avoid having to pay if there is nothing wrong. I have put it off but fear it failing and losing everything in it when that occurs. Hard decision to have repair come out and chance having to pay vs losing everything in it at a later date????
    So my experience was not like yours but they did put me off on seeking help.

    Maybe I should take a chance and have them come check the hummmmm out? Just don’t know!

  • utsc on 06/09/2020 - 10:09

    My freezer is not cooling and my fridge is freezing. I also hear a big noise time to time for more than a year now.

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