GearBest Won't Ship My Order after 3 Weeks since Payment

Tried contacting them multiple times but nothing happens. Any suggestion would be much appreciated.
Cheers.

Update 15 Sep 2020:

Here's what they said - asking me for another 10USD before they can ship the order.

Dear customer, I am sorry that we have missed your message. As you can see, the supplier of this product has increased the price, but it is our mistake, so we are willing to ship it to you, but the logistics feedback that these 4 products need to be shipped to Australia requires a tax of 10 US dollars, are you willing to pay ?

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