IKEA Refusing to Extend $10 Loyalty Vouchers for Melbourne Customers

I was always really impressed by Ikea's customer relations - up till now.

At the end of July, I got sent this by email:

"You've spent over $100 with us this quarter, so we bet it's looking pretty great at your place! We’re rewarding you with a voucher worth $10, and thanks for being a member of our IKEA Family. Enjoy! *Valid on purchases over $10. Voucher expires on 30 Sep 2020."

But anyone who lives in Melbourne knows that the whole of this time period has been Stage 4 lockdown (stores closed & can't travel more than 5km from home). So I emailed Ikea asking if it would be extended.

Their response:

"The $10 vouchers are not being extended to shop instore, my apologies for the inconvenience caused. You can use the voucher for a Click & Collect order if you live within 5 kms of either store or via Delivery."

Seems pretty poor to me.

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Comments

  • +7 votes

    Just sign up with a new Ikea family account and get $10 off your shop 🤷🏻‍♂️

  • +21 votes

    I know this is OzB, but is a $10 voucher really worth losing sleep over?

    • -2 votes

      Yes?

      • +6 votes

        Want a hug? 😊

        •  

          Can I take my pants off first? =o

          •  

            @Kangal: I wasn't talking about hugging anything with my butt cheeks! 😱

    • +3 votes

      OP only makes 50 cents an hour, so it represents 20 hours of his life. You'd think by the hysterics he's pulling over this.

      •  

        hysterics

        ?

        •  

          hysteric
          — noun

          Usually hysterics. a fit of uncontrollable laughter or weeping; hysteria .
          a person subject to hysteria .

        •  

          Histrionics - melodramatic behaviour designed to attract attention.

    • +2 votes

      last time i dropped 10 bucks and didn't know where i lost it i literally couldn't sleep.

  • +4 votes

    The offer is provided as goodwill and they have no obligation to extend/alter the offer just so you can use it in-store.

  • +5 votes

    https://www.google.com/amp/s/amp.theguardian.com/australia-n...

    General retail is closed. Stores are allowed to operate contactless pick-up, delivery and “click and collect”. Hardware stores are open to tradespeople only.

    Are you allowed to shop instore?

    You can use the voucher for a Click & Collect order if you live within 5 kms of either store or via Delivery

    They're still allowing you to shop, while fulfilling their legal duties to operate as a business.

  •  

    All Ikea had to do was offer an extension or another voucher. But no. Tuff luck bye bye. Just poor form IMO. If they have a FB page go on that. I don't see an issue if you ask. It's not like alot of ppl would even bother to ask.

  • +4 votes

    As mentioned above, the offer was only an act of goodwill in the first place, they're under no obligation nor pressure to do so.

    • -1 vote

      I think it's a fair post by the OP and I like the solution below of just ordering something click 'n' collect. But I'm also interested in this concept of goodwill.

      Isn't any non-malicious act, an act of goodwill? Paying taxes - an act of goodwill. Not deliberately running over people with my car - act of goodwill. What is the value of the phrase an "act of goodwill"? What does it contribute to the English language?

      •  

        Big other subject this one.
        Without going on about it too much on this thread, consider the power that we give the ‘State’ over us in exchange for benefits.

      •  

        Isn't any non-malicious act, an act of goodwill?

        An act that is beyond one is legally obligated to give. So not only non malicious, but going the little extra.

        Eg. You bought x from shop, you changed your mind a day later. Good will from a store is to let you return it.

      •  

        Paying taxes is a legal obligation, not in goodwill. There's a significant line differentiating the two.

    •  

      I can't stop thinking about this?!? I suppose there are neutral actions, which are neither acts of goodwill nor acts of malice? What is a neutral action though? Sitting? What a mind-trip.

  •  

    I remember when Ikea used good french fries and the real Coca Cola as the soft drinks when they first opened stores.

    Then they switched it to garbage stuff.

    • +1 vote

      Have you been lately? The $1 hotdogs are meat-free now!

      •  

        Wtf? Really?
        How do they taste now?

      •  

        Nsw and act at present - other states coming soon

        •  

          This was QLD about 2 weeks ago. The taste is hidden by all the condiments (which they put on for you at the moment due to covid, no self serve). So you don't notice too much but it definitely tastes different to an actual hotdog.

    •  

      Didn’t they used to have Pepsi?

      •  

        Oh man, maybe it was Pepsi?

        Im getting confused now, the one I went to in Greece had Coca Cola for sure because they also had Fanta.

        The one at Springvale could have been pepsi when it opened but I remember saying to myself, this wont last!

        •  

          Yeah it was Pepsi as I used to be addicted to Pepsi max and I wouldn’t even consider Diet Coke (or Coke Zero) and I’d visit Ikea for their unlimited refills. Don’t drink it now.

  • +2 votes

    Voucher expires on 30 Sep 2020."

    This term is pretty easy to understand. Use the voucher before it expires.

    •  

      Doesn't look like he is able to use the voucher since he shouldn't be leaving his 5km radius from home.

      • -1 vote

        Blame the the government for the lockdown and not the business for complying with the law.

        • +1 vote

          Who should then be blamed if covid gets out of control like the US?

          • +1 vote

            @Ughhh: The Victorian government, of course.

            • +1 vote

              @whooah1979: No one should be blamed for a lockdown that was inevitable in order to save many more lives than otherwise. Hold them account for having done nothing or for acting, make up your mind. This whole post is in essence complaining about restrictions, because the business has no obligation to extend the voucher period in this case.

            •  

              @whooah1979: So if the gov implement lockdown, it's gov fault you can't go shopping.

              If gov doesn't lock down and gets out of control, it's gov fault.

              I say it's your fault.

              •  

                @Ughhh: Politics isn’t meant for babies. Voters don’t care that they do a good job, but will hang them up by the tie if they fubar.

                •  

                  @whooah1979:

                  Voters whooah1979 don’t care that they do a good job, but will hang them up by the tie if they fubar no matter what they do.

  • +4 votes

    What's the time limit on click & collect? Just order something now and get it when it reopens.

    •  

      you have to select a date and time. When i did it, it was only 1 week in advance.

      •  

        So what happens if you miss it? Reschedule for another weeks time.

        •  

          Click & Collect in Store or at Collection Points

          Please bring a valid photo ID and your proof of purchase to the Click & Collect Desk

          You have up to 7 days to pick up your order from the day that it is ready. After this time
          period you will be contacted to refund your purchase minus any executed services e.g
          preparing and shipping costs.

          Read our FAQ by visiting www.ikea.com.au/faq

  •  

    Its crap business , it should extended because other stores have extended stuff like this during the last lockdown.

    Just stop shopping there .

  • +1 vote

    I got a different response when I asked the same question, "We are unable to extend the expiration of the Family vouchers as they are set and our system does not allow that modification. If you find you're unable to use the voucher before it expires due to COVID-19 restrictions then send us your order number by reply to this email and we will refund the $10 back to you once the order is placed instead as a good will gesture."

  •  

    $10 … it's $10 dollars….. $10 dollars.

    How much have to received from the Govt?

  •  

    Just buy something & then when the store re-opens you can return it for something else. They have a 365 day return policy.

  •  

    This promotion was before the VIC lockdown, which I think was disgusting - what kind of values does a company have when it entices people to go in-store during a pandemic?

    And now during VIC stage 4 travel restrictions they want anyone within 5km to break the law to travel to their store for non-essential click-and-collect. Again going against public health policy.

    With their off-shore profit shenanigans, they aren't even paying their fair share for our health infrastructure.

    (I'm especially salty because every time I buy a piece of modular furniture they discontinue it.)