I was always really impressed by Ikea's customer relations - up till now.
At the end of July, I got sent this by email:
"You've spent over $100 with us this quarter, so we bet it's looking pretty great at your place! We’re rewarding you with a voucher worth $10, and thanks for being a member of our IKEA Family. Enjoy! *Valid on purchases over $10. Voucher expires on 30 Sep 2020."
But anyone who lives in Melbourne knows that the whole of this time period has been Stage 4 lockdown (stores closed & can't travel more than 5km from home). So I emailed Ikea asking if it would be extended.
"The $10 vouchers are not being extended to shop instore, my apologies for the inconvenience caused. You can use the voucher for a Click & Collect order if you live within 5 kms of either store or via Delivery."
Seems pretty poor to me.