So yesterday (23/09/2020) in the afternoon at around 5:30pm, I put in an order online with Vodafone for an iPhone 11 pro on the $45 "Red Plus Plan". The plan is for 50gb and there was a promo at the time for $10 plan discount per month for the first 12 months. Total cost incl the discount would've been around $83 per month.
Immediately after putting my order in, I got an email from Vodafone saying they need to confirm some details and that they will give me a call or alternatively they provided a number that I could call between 8-8 mon-fri. I tried calling the number but it went straight to an auto message saying "due to covid we cannot take your call" and hangs up.
This morning I still hadn't received any contact so I went online and tried my order number in the tracking system. That brought up a different number with the same message "call us to confirm some details". I called and got through, only to be told that all their plans have changed as of this morning and the new $45 plan now only has 30gb of data. However, she said she can do $5 off per month for 12 months and add on 10gb. So essentially, I would be paying MORE money for LESS data. I told her this is unacceptable, I don't care what system issues they have, all I know is I signed up when the website advertised a certain plan and I'm not going to accept anything less. She still wouldn't budge so now I am really pissed.
Where would be the best place to direct a formal complaint about this? Does the ACCC handle this?
UPDATE
I got a call back from the same rep who informed me a supervisor has apparently approved for me to sign up on the original plan so I just went with that. Not happy I had to fight for it but got the result I wanted.
Just tell them to honor the deal or cancel the order.
You can report to fair trading if you'd like, but ACCC won't do anything for individuals.