Marketplace
I opened a PayPal dispute when my 5-7 day delivery hadn't arrived after 14 days. It's since arrived and the product is rubbish. EarPod clones which die after an hour when they are supposed to have 3-4 hours runtime etc.
On the PayPal dispute email it says:
We'd like to remind you that your case will be automatically closed on 4 October 2020 if no action is taken before this date. Once a case has been closed, it can't be reopened or escalated to a PayPal claim.
If I close the current dispute. Can I open another about the product being faulty or should I change the focus of the current dispute to be about the product and not the delivery?
Thanks!
Is the case that expires on 4 october 2020 pending the seller? If it is then hold out until that date, if they don't respond then you automatically get a refund. If it's up to you to respond, I would show screenshot of the supposed claim of 3-4 hours runtime and say that it is not as advertised and only operates for 1 hour. Seller might offer a partial refund or full refund (providing item is returned to seller). I wouldn't risk closing this dispute to only have an issue of not opening up another (although worse case scenario is you'd have to call paypal to manually re-open the case), since there's an existing case, I would just leave it and use that as a communication means between you and the seller.