NVIDIA Shield TV Doesn't Power on

Tried turning on the NVIDIA Shield TV 2020 (cylindrical), but does not turn on. Tried unplugging and waiting for 20 seconds, changing HDMI cable, changing HDMI port on TV. No luck.
Bought it from Futu Online in September, less than two months back.
Tried to contact them via eBay. Googled them, they are based in Alexandria, but no phone number, and do not work Saturday, Sunday.
What are my options?
My accounts are all on the device- should I be concerned, in case a replacement is offered?
Who pays for postage? I have eBay plus.
Thanks for reading.
Kind regards,


  • Why not wait until Monday when they are open and will be able to answer all of your questions?

  • After a bit of troubleshooting, it suddenly started to work again. Message sent to Futu Online on eBay to ignore my previous message.

    • Most accounts like Netflix and Google you can sign out of other devices by logging into your account on a PC and look for Devices logged in.

      • Thanks. I was thinking about other accounts as well like for vpn, my home smart ecosystem, and other apps ( Optus Sports etc). Netflix and Amazon Prime are ok, but didn't think about Google. That would be handy in future.