NVIDIA Shield TV Doesn't Power on

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  Tech5 on 24/10/2020 - 13:00

  +3

  Why not wait until Monday when they are open and will be able to answer all of your questions?

  • 

    darkmattersunB6c0MV on 24/10/2020 - 13:04

    Sure, I am waiting. No harm in doing the research in the interim.

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  darkmattersunB6c0MV on 24/10/2020 - 13:27

  After a bit of troubleshooting, it suddenly started to work again. Message sent to Futu Online on eBay to ignore my previous message.

  • 

    ode1online on 24/10/2020 - 14:00

    +1

    Most accounts like Netflix and Google you can sign out of other devices by logging into your account on a PC and look for Devices logged in.

    • 

      darkmattersunB6c0MV on 24/10/2020 - 16:32

      +1

      Thanks. I was thinking about other accounts as well like for vpn, my home smart ecosystem, and other apps ( Optus Sports etc). Netflix and Amazon Prime are ok, but didn't think about Google. That would be handy in future.

• 

  hoverboardrider on 03/04/2021 - 11:39

  +1

  I have bought lots of things from Futu Online but have just had a bad experience with them through their eBay store and will never buy a thing from them again - be warned.
  I've been in the market for a Dell U2720Q monitor for a while, I'm in need a good colour-correct monitor for photography work with 100% sRGB coverage (regular calibration for colour accuracy is easy with a colorimeter). This monitor is one of the best reasonably priced options and is usually picked up for around $900, which is not cheap, but to step up to a professional grade monitor costs thousands more and I don't have the budget for a pro-grade monitor.
  Dell shop has had U2720Q out of stock for ages due to pandemic and I contacted Dell Australia to find out if or when they expected to restock. Dell told me that they were not expecting stock for months and suggested I check resellers as some resellers were still carrying new stock.
  - An eBay Plus 20% off voucher came out on ozbargain and Futu-Online eBay were selling the U2720Q (Brand New, Unopened etc) for $869 less 20% with the voucher, plus I bought using eBay gift cards which at the time had a 5% discount, so the price was $651.75 which is a very sweet deal, I got in just before the 20% off voucher expired on 20th March 2021.
  - Very quick delivery, it was at my local post office inside two days, very snappy for a small regional town on NSW South Coast.
  -Picked up from the post office and alarm bells starting ringing. The box was a bit battered and torn and poorly resealed. Took photos before opening.
  - Opened the box and fears were realised. The monitor had clearly been repacked in a very haphazard way. The internal packaging was torn, the cords and accessories were just loosely thrown in the box not even coiled up properly and they weren't in the the inner cardboard box where they should be, and the monitor itself wasn't packed properly, there was no protective film on the monitor etc. Took more photos.
  - Contacted Futu through eBay messaging a couple of times explaining that I would like a return refund as the monitor was not brand new and unopened and was not as described on eBay. It is impossible to talk to them on the phone, there is an answering machine message saying both Shopping Express and Futu staff are all working from home and then the message machine hangs up without the caller being able to leave a message. I received a reply through eBay messaging a bit later asking me to send photos, Futu would check with their logistics dept, etc. I sent photos and a bit more info. Futu then stopped communicating completely.
  - I entered the service tag number printed on the monitor stand into the Dell website and the 3 year Dell Advance Exchange Support service warranty had been initiated a few weeks before I had even placed the order, somebody had apparently initiated a warranty claim or registered their purchase on this monitor weeks before I even ordered it. Told Futu about this.
  - There was an old delivery sticker on the box and my delivery sticker had been stuck over the top, however I noticed that the tracking number on the old sticker was still visible. I entered the old tracking number into the Auspost website delivery tracker and discovered that the item had travelled from Minchinbury NSW to Alexandria NSW via Auspost a few days before I placed my order. A quick check revealed that Dell has a service centre located in Minchinbury and that the item was later dispatched via Auspost from the eBay seller addressed to me from Alexandria. Told Futu about this also.
  - It seems clear that this item was either a previous return or a refurbished item that Futu_Online had sold to me as a new unopened item. May have been an accidental error by Futu, or may have been deliberate, who would know? What do you think?
  - As Futu have gone completely incommunicado I have started a return process. I went through an online chat process with eBay to find out who pays postage as I was new to the whole eBay return process. eBay were terrific, I am really pleased with the help and information they gave me after I initiated the return process. The seller has to either pay for postage or send a return postage label via email, and they have 7 days to do this. After 7 days if I haven't received the postage details from Futu, I can expect an automatic refund through eBay, and may get to keep the item as well.
  - It's now a few days after I initiated the return and still haven't heard a peep from Futu, I'll update this post if I hear from them but I don't think it's likely. I suspect that Futu may have already claimed the item as faulty and may have gotten a refund from Dell, and couldn't care less about this matter, but that's just a total wild guess on my part.
  - As I have said at the start of this post: I WILL NEVER DEAL WITH FUTU EVER AGAIN. BE WARNED. THEY ARE ALSO CONNECTED SOMEHOW WITH SHOPPING EXPRESS, SO OUT OF AN ABUNDANCE OF CAUTION I WILL NEVER DEAL WITH THEM EITHER.
  - Thanks for reading.