My TV just stopped working after 4 years from purchase date and I made a claim through GG extended warranty. It has been 3 weeks since I made the claim. Although they have collected it, they still have not started the repair and have told me that since they have only just assessed the TV for repair, they are allowed to take 30 days from now to repair it under the T&Cs of the extended warranty. This seem really unreasonable to me - to have to wait 3 weeks plus 30 days.
I tried the go back to GG (the actual retailer and not their extended warranty team) and ask for a refund or replacement under consumer guarantee but they said they are not allowed to and my only option was to speak to the extended warranty team.
Has anyone had a similar experience or have any tips on how I can get a refund or replacement under consumer guarantee?
(seems like the extended warranty was just a waste of money given the amount of time they are allowed to take to repair)
Thanks in advance