Awful Backlight Bleed/Glow on Samsung 27" Curved Monitor CF390

Iluvfreebies-freeDel on 13/11/2020 - 13:55
Last edited 13/11/2020 - 15:19 by 1 other user

Hello fellow Ozbargainers,

I bought a 27" Samsung FHD curved monitor CF390 mid of last year. I use this monitor for office work and watch movies/TV shows.

Now, I am having awful backlight bleed/glow on this monitor - See Photo

The monitor is under warranty so I took it to an authorised Samsung repairer, Video Factory Electronics in Brisbane twice. They return the monitor stating this normal.
When I speak to Samsung customer service, they ask me to take it Video Factory again which is useless.

I have tried to changed different setting on the monitor and laptop like brightness and gamma but doesn't have much effect.

Can you please give me your opinion from the photo if this is normal?( I can upload more photos if needed).
What are my options from here?
Any solution for backlight bleed?

Thank you.

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Samsung

• 

  garetz on 13/11/2020 - 14:28

  Are you sure that is bleed/glow ? Looks like burn in to me.

  bleeding looks very different to that, and it comes with the screen from the start, it doesn't develop over time.

  • 

    Iluvfreebies-freeDel on 13/11/2020 - 14:36

    It is mostly noticeable on dark background. If I reduced the brightness to 0 the glow from edges goes away. So I guessing this should backlight bleed.

    • 

      AustriaBargain on 13/11/2020 - 17:10

      I think that's just where the backlighting is on very cheap displays. Better monitors have a grid of LEDs, and OLED monitors used to have each LED self lit. Then we'll have mini LED. But for now if that border annoys you, and it should because it looks like ass, then you should be paying more for displays with more advanced backlighting. Blacks should be solid deep black on a good display, even at high brightness.

      I actually do set my brightness to zero on most of my monitors too now that you mention that. Makes it a little easier to judge colour for printing. On my iOS devices and MacBook I tend to set the brightness quite high, like 66%.

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  Jugganautx on 13/11/2020 - 21:29

  trying to RMA is all you can do unfortunately