Hi everyone,
I've been thinking of buying some Dewalt tools from either FB market place or Gumtree. Even they're brand new, some of them don't come with original purchase receipt. Would that be an issue if down the track I have to claim Dewalt warranty for an item?
I tried to call DeWalt 1800, but they're closed during the weekend.
Thank you
http://service.dewalt.com.au/DEWALT/AU/en-AU/Article/GetArti…
"1.3 Proof of purchase (a copy of the tax receipt detailing the date of the purchase, the product purchased & the place of purchase) from an authorized DEWALT reseller is required for all warranty claims."
from an authorized DEWALT reseller
OP, don't waste your time unless your buying from an authorised supplier. You can't claim ACL on second hand goods.
https://www.accc.gov.au/consumers/prices-surcharges-receipts…
To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.
A receipt can come in the form of a:
a GST tax invoice or
a cash register or hand written receipt.
Other types of proof of purchase include:
credit or debit card statement
a lay-by agreement
a receipt or reference number given for phone or internet payments
a warranty card showing the supplier’s or manufacturer’s details and the date and amount of the purchase
a serial or production number linked with the purchase on the supplier’s or manufacturer’s database
a copy or photograph of the receipt.
The Australian Consumer Law does not describe what sufficient proof of purchase is. Sometimes you may need to provide more than one of these things to support your claim. However, as long as you can reasonably demonstrate that you purchased an item, a business may be breaking the law if it denies your right to a refund, repair or replacement for an item that fails to meet a consumer guarantee.
Businesses are not required to provide you with a refund or replacement if you simply change your mind.
Thank you guys for your input. It's much appreciated. Will have to stick to items with purchase receipt.
If you want warranty, buy from a shop and keep a record. The reason the other supplier is cheaper is because you don’t get warranty.
They have the right to ask for proof of purchase for warranty and returns. Theres a reason why non official sellers charge less.