GoodLife Gyms - $10 a Month to Suspend Membership

[Deactivated] on 27/11/2020 - 18:35
Last edited 27/11/2020 - 19:30 by 1 other user

Hey!

I wonder if this is common across gyms, though I recently I broke my wrist and wanted to suspend my account.

The website states you can suspended for 2 weeks at a time, a maximum of 4 weeks per year. The lady charged me $10 a month to suspend my account, even though I've been a member for 10 + years.

What's funny is that my Derrimuts membership cost me under $300 for 12 months but GoodLife want to charge me $120 per year to have a suspended account.

What's funnier, is that you can join the gym right now with no joining fee and the exact same weekly fee I pay.
Just cancel your membership and re-sign up?

I just find this so ridiculous, and tomorrow I will be ringing up to cancel my membership and I will resign up in a month's time.

It just seems to me that companies forget about their loyal customers, in order just to get new customers. :/

Related Stores

Goodlife Health Clubs

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  brendanm on 27/11/2020 - 18:41

  +1

  Yes. I think this is common in every case where you are given the terms and conditions before signing up, and then agree to them.

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  Mechz on 27/11/2020 - 18:45

  +1

  Why not just go and do stuff for the rest of your uninjured body?

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    [Deactivated] on 27/11/2020 - 19:00

    I really wanted my body to focus the healing on my wrist, so I mainly wanted to suspend it for 6 weeks.

    I have multiple gym memberships though, so I was just going to use another gym membership until I'm back to 100%.

    Just find it super frustrating that I'm charged $10 a month!

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  robbyjones on 27/11/2020 - 18:48

  You'll probably find they require a months notice to cancel your membership.

  • 

    [Deactivated] on 27/11/2020 - 19:01

    10 days I believe.

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  PissLUR on 27/11/2020 - 18:58

  you can do a long-term suspension. 9 months for a once-off fee of $20.

  • 

    [Deactivated] on 27/11/2020 - 19:00

    They never mentioned anything like this to me.

    • 

      PissLUR on 27/11/2020 - 19:04

      did you explain to them why you are suspending?

      the $20 fee is usually for pregnancy and sports injury.

      • 

        [Deactivated] on 27/11/2020 - 19:25

        Yeah, but i'll ring again and try.

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  Trying2SaveABuck on 27/11/2020 - 20:05

  +2

  GoodLife have always been shit for customer service and loyal members - I now go to "Derrimut" like most others in the area but before that i was @ good life (Originally Fenix Water Gardens) 4 four years and can without a doubt say they are a terribly run gym - they try to charge a premium but have an average set up. When i was with them they weren't 24hours and used to close on Public holidays at 12pm and 8pm on Fridays which was shambles - so at least they realise they needed to be 24/7 - Do they still not allow you to use other gyms in the franchisees without pay a ridiculous amount on top of your membership?

  I know Derrimut isn't run a whole lot better but they charge appropriately and you can use any location. Overall Derrimut also has more equipment and a better vibe - there gym shop is competitively priced for sups - there are way to many heroes that think they are Arnold but other then that it is the best value gym in the area - possibly in all Victoria.

  If i was you i wouldnt resign up

  • 

    [Deactivated] on 27/11/2020 - 21:35

    Yeah, my local has equipment that dates 20 years. It's a joke! It's just that its 3 mins away, and Derrimuts is 12-15 minutes away.

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  yk300 on 27/11/2020 - 20:12

  a bit off topic but is 6 weeks enough for a broken wrist to heal?

  • 

    Trying2SaveABuck on 27/11/2020 - 20:14

    +1

    Depends on the break but text bookwise

    3 weeks Bone - union ie too early to put weight - but might start gentle movements
    6 week Bone - consolidation ie commence weight bearing as tolerated

    12 weeks should be fully functioning

    • 

      yk300 on 27/11/2020 - 20:27

      oh okay. thanks for clarifying - good to know. I have a ligament issue (obviously a different issue) which is taking 9 weeks excluding rehab.
      I did think a broken bone is "easier" to fix but thought that breaking the wrist, given the structure, would also do some damage to ligaments etc

      • 

        Trying2SaveABuck on 27/11/2020 - 20:31

        Correct bones heal well bcuz of the good blood supply ligaments are generally not as well supplied

    • 

      [Deactivated] on 27/11/2020 - 21:35

      12 weeks, initial healing for cast to be removed is around 6 weeks.
      I said 6 weeks to entirely give my body the rest, then I was going to head in to begin training lower body etc

      • 

        Trying2SaveABuck on 27/11/2020 - 23:56

        If you waited 12 weeks to start physio ie 6 weeks after the cast came off ur wrist would be incredibility stiff…..

        Rehab will probably take twice as long…. if not three times….

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  Allwentmarching on 10/12/2020 - 19:25

  Goodlife are renowned for screwing people over so I went over my contract with a fine tooth comb before signing. (same as OP Im a 3 minute walk from them and my local is actually a really nice gym)
  I have had both very good experience with them, and bad. Good experience when I was pregnant they let me suspend my membership for $20 one off as mentioned above which I thought was quite reasonable. You may need a Drs or physios cert although I dont think I had to prove I was pregnant! Bad experience they keep adding some random extra fees to my account for personal training stuff I didnt sign up to and didnt receive. So you have to check your bank carefully if you suspend!