Do You Guys Request Return or Refund of an Item if The Product Seems Used?

I bought a multicooker that arrived today. When I checked the item, I noticed the top of the inner pot has a scratch like it was briefly dragged on a concrete floor. Requested a refund.
Now, I am just wondering what others do if they receive a good that seems used, damaged, or display stock when bought new.
Do you guys request refund? Or just use them?

Poll Options

  • 25
    Absolutely not. Refund or replacement.
  • 1
    I only request replacement or return if damage is apparent.
  • 1
    I don't care, I just use them.
  • 3
    Click!

Comments

  •  

    Depends on the item.

  • +1 vote

    If I buy a new item and pay new item price, I expect a new item.

    •  

      Yeah I feel the same. I just created the poll to see if I'm being too sensitive about those. I'm interested to see the result of the poll.

      •  

        That why there is a product category called seconds.

  • +1 vote

    I would not ask for a refund if the damage doesn't affect the usage (eg a scratch on a pot might get rusted, but a scratch on the plastic pot lid grip wouldn't affect anything)

  • +1 vote

    Damn, I have issues if the box is scratched… If the product was damaged… oh boy… It's on like Donkey Kong.

  •  

    A refund or replacement.

    If it's just a scratch or there's a small amount of superficial damage, a chip, ex-display etc., I expect a discount but otherwise, if something is new I expect it to be in new condition, not 'as new but damaged condition'.