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So I grabbed some Samsung buds +, sold by Kogan, and want to know for future reference if these will be covered through warranty or not. A quick google gave me info on Apple products, wasn't sure if that'd apply though.
Does Kogan Provide Warranty or Are They Grey?
MatrixM on 03/12/2020 - 14:55
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99% possibility they are Grey imports with no local manufacturer's backup available.
Then you'll have the issues of trying to obtain "Customer Service" from Kogan if something does go wrong with your purchase.
They can be pretty good sometimes. A few years back the gf had bought 2 of the same phone, one from Kogan and one from ebay. Can't remember why, maybe one was for a friend or something.
Anyone they were both grey imports, and one of them stopped working but there was no serial on either purchase to figure out who to return it to, and we didn't want to have warranty rejected AFTER sending it overseas.
So we sent Kogan an email explaining that we weren't sure whether to return it to them or another retailer, and if they could provide the serial (in hindsight this level of honesty could have backfired easily).They just said to send them the phone, and they sent out a brand new replacement.
Direct from kogan
I.e. it says sold by Kogan.com
https://www.kogan.com/au/buy/samsung-galaxy-buds-black-samsu…
Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase
This product is covered by the Customer Charter and comes with guarantees that cannot be excluded under the Australian Consumer Law.
You can also purchase 3 Year Extended Care including Mishap Protection. If you are interested please see our Extended Care Information here.
This product may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty is not given by Kogan.com, and is separate from the Kogan.com Customer Charter. Some warranties provided by manufacturers of imported goods may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and if so, how you should go about making a claim under such a warranty.