I have been hearing a lot of stories about people getting their online accounts blocked recently.
I know my mum uses google translate when banking, but she would have a hard time speaking on the phone to get her account unlocked.
Does anyone know what the process would be to get an account unlocked where someone doesn't speak English. I work as a legal secretary, so my first thoughts would be to ask my boss to help and intervene, but it seems like something like that could risk one's job. In addition, it seems like there is no breach of any terms and conditions of usage. In fact it is suspiciously encouraged on many bank's websites, including the commonwealth bank.
Now, we could go into the legal grey area and ask someone to pose as the person and get it unlocked, since you have all the details provided by the real client, but I want to know if there is actually a proper method to do it the right way.