for some of you that still under tpg standalone adsl2+ and interested to join their phone and line bundle, yes you can do it now without having to disconnect everything and wait for up to 20 working days, the current system you still have to wait up to 20 working days but you still able to use your phone and internet and only 2 hours down time. It is good if you want to take the bundle without major internet disruption.
2.2 I am an existing TPG ADSL2+ customer. Can I switch to an ADSL2+ with TPG Home Phone bundle plan?
Yes it is possible to transfer your existing ADSL2+ service to an ADSL2+ with TPG Home Phone bundle plan. Charges and contract conditions can be found here
http://www.tpg.com.au/products_services/adsl_additionalprice….
To request this change please contact TPG Customer Service on 13 14 23 or email ADSL Admin [email protected].
Once your request has been processed, you will receive an email confirmation and be asked to visit a link where you will need to agree to the terms of the plan change. Once agreed, your upgrade will take place within 10-20 working days. Until then you will have access to your TPG Internet and current home phone service.
On the day of the upgrade, you will only experience a short period of up to 2 hours internet downtime. Once completed your home phone will be connected and you will be able to make outgoing calls. TPG will be billing for call usage.
If you had opted to churn your current phone number to TPG Home Phone, this will normally take a further 3 - 4 working days after which you will be able to receive phone calls. While your number is being ported, you will have access to the Internet and will be able to make outgoing calls. TPG will be billing for call usage. All incoming calls to your number will be diverted to the TPG Voice Mail system for your retrieval. Please see ‘Phone Number and Porting’ for more details.
If you do not wish to keep your current number, TPG will assign a new number for you and inform you via email of this number once the upgrade has taken place.