Credit Card Fraud Experiences?

cloudy on 12/12/2020 - 16:35
Last edited 12/12/2020 - 17:39

Last week I got a SMS asking if i had made a $285 purchase. Instantly I became suspicious and logged into my 28 degrees to find my entire balance reduced to zero with 10 transactions that day totally clearing my entire CC limit.

So someone has used my CC and went xmas shopping online. I contacted 28 degrees ASAP and they gave me generic we've cancelled the card don't worry we'll send you a new one and fraud team are on it.

After more than a week and a follow up call, all I've been told is just wait (up to 21 business days for their fraud team to contact me), pay my balance off and I'll be reimbursed if they recover funds (or something like that).

Does anyone have any experience?
Should I report this to the police?
Should i pay my balance even know I didn't make these purchases?
How did the crooks get my CC details?

Financial Credit Card

Comments

  • datafellows on 12/12/2020 - 16:45
    +1

    I'm with HSBC, they didn't require me to pay, they just put the charge on hold and eventually it vanished.

    When I called HSBC I asked which card was used they gave me last 4 digits which weren't in my card. I said this and the guy on the phone said to hold, then came back and said the charges were put on hold. I didn't chase more info from them but either they had a system mix up or someone got a new card under my name :P

    • justdigi on 12/12/2020 - 18:30

      Or someone added your card to Google Pay which generates a new card number?

      • datafellows on 12/12/2020 - 22:30

        If so that makes a lot is sense :)

  • apsilon on 12/12/2020 - 16:45

    I've had it happen a couple of times with Amex over the years. I've never bothered reporting it to the police, I don't see the point as I have no info to give them and I'm sure the card company does if they come up with anything. I've never been asked to pay the balance and it's always been reversed within a day and new card issued etc. I suspect the details were obtained from sites that were hacked though in one case I have a strong suspicion it was an employee at a store where I cancelled an order they weren't able to fulfill despite giving them an extra month over what they'd promised but I have no proof.

  • aveeno bb on 12/12/2020 - 16:49

    I've had fraud cases across multiple credit card companies, and every single time I was able to get my money back.

    Don't worry too much, they will get your money back.

    • cloudy on 12/12/2020 - 16:54

      Thanks, i'm hoping as much, this is my first and i'm getting concerned.

      • aveeno bb on 12/12/2020 - 16:57

        In regards to how the crooks get the CC details, I am not 100% sure, but I am suspecting dodgy employee at a shop where you've used CC and they can get CC detail through EFTPOS machine, bought something on a website where security is weak, sent an email with CC in it or copy of CC number on a photo, and the email account from the receiving end / shop got hacked, etc.

  • garetz on 12/12/2020 - 17:29
    +2

    No, Never pay for any unauthorized transactions. If you do you are basically signaling to 28 degrees that you are responsible for those transactions going through, and they may take that as meaning the transactions might be legitimate.

    If anything, if it takes too long for 28 degrees to address the issue, they should not only refund you the transactions but also any interest charged towards those transactions.

    You obviously used your credit card for a website that leaked your information.

    • cloudy on 12/12/2020 - 17:38

      You obviously used your credit card for a website that leaked your information.

      Yea, i think so.

      I don't use this CC very often, in fact the last month I've only used it to pay Zippay, made one Chemist warehouse purchase and for shopback giftcard.

      The other 3 purchases are physical taps and go (which i assume not 100% safe, can't get all the info required for internet shopping)

      • Settero on 12/12/2020 - 18:57

        tap and pay ? sounds like a card was intercepted , is your card expiring soon ?

        when i had fraud on my card ~$500ish , i paid the balance as 1 - i was going to use that 500 on the card next month , 2 - i didn't want interest charges on my account even if they refund it , its another issue i would probably have to chase up for 2 months

        unless you specify which bank you are with , peoples experiences will be different even if the result is the same.

    • Trance N Dance on 12/12/2020 - 19:51
      +1

      That's not how credit cards work. You're still liable for any outstanding balances until it's cleared that they were unauthorised transactions. The good thing about credit cards however is that you only have to pay the minimum on the card and not the entire balance. You'll get charged interest but it can be argued to have that wiped once the unauthorised transactions are removed, but your mileage may vary with that tactic.

  • MeesusEff on 12/12/2020 - 18:17

    I've had my Coles mastercard hacked a few times (funnily enough it was a supp card which I had never used so nfi how it got hacked) for Netflix, but always got the money back. Recently had a PayPal hack for $300 nike shoes, contacted Nike within a few hours to cancel the order after PayPal refunded me, they still shipped the shoes a few days after. So annoying that the thief got rewarded, I don't even get $300 Jordan's!

  • Joe Teo on 12/12/2020 - 18:54
    +1

    I avoid entering the card details online, especially in Google Pay if you install all sorts of random apps from the Play Store.

    Another good thing to do is to cover the numbers on your card as you tap.

    • John Kimble on 12/12/2020 - 19:03
      +5

      Another good thing to do is to cover the numbers on your card as you tap.

      There is no point doing this.

      • Joe Teo on 12/12/2020 - 19:04
        -1

        There is if there is a camera nearby. lol. Otherwise you are very unlikely to get skimmed via RFID.

        • John Kimble on 12/12/2020 - 19:12
          +1

          Most CCTV footage won't be able to see card numbers from such a distance. Unless you are thinking about a "spy" camera specifically setup somewhere close to the EFTPOS terminal to try and capture card numbers? That would be extremely unlikely, you would probably have a higher chance of the terminal itself being replaced by a compromised one…

          Eg https://www.dailymail.co.uk/news/article-8940227/Cunning-fra…

          But that example is ripping off the merchant, not the cardholders.

          • Joe Teo on 12/12/2020 - 19:15

            @John Kimble: Yeah, but then if you tap on it, you probably won't get scammed. It's only the business that is suffering. I'm yet to see a terminal where it states $20 but bills $80. Due to the crypto, it's hard to impossible to get scammed by tap and go.

            You aren't being skimmed. Thus not relevant to the OP's situation.

          • Zachary on 15/12/2020 - 23:51

            @John Kimble:

            Unless you are thinking about a "spy" camera specifically setup somewhere close to the EFTPOS terminal to try and capture card numbers? That would be extremely unlikely, you would probably have a higher chance of the terminal itself being replaced by a compromised one…

            What about the tiny "spy" cameras on ATMs? Do they count?

  • Islund on 12/12/2020 - 19:23
    +9

    With Citibank.

    Defrauded of $1,932.

    Citibank insisted I pay them and they would investigate and revert in 6-8 weeks.

    I cancelled card. Lodged a complaint with Banking Ombudsman.

    Within 3 days Citibank had removed the outstanding monies against my name.

    Problem solved,

  • payless69 on 12/12/2020 - 19:55
    +1

    If you kept your cvc number on the back secret there is nothing to worry about.
    If you have used it on an unsafe pc you might be in trouble. Never us a PC without the latest security updates!
    Unless you know the offender this is not a police matter.
    Fraudsters are everywhere, never act on incomming calls. If in doubt ring the bank and consolidate your cards that you know where they are, use apps to turn online purchasing off, most allow you to do this.

  • ProlapsedHeinous on 12/12/2020 - 20:55

    I have had my card fraudulently used now about 4 or 5 times (Commonwealth) All times they were good and sent out a new card and reversed charges. I have since learned to have a card for regular charges, and a junky card for internet purchases so I don't have to piss fart around with updating all my regulars. Working well so far.

  • [Deactivated] on 12/12/2020 - 21:17
    +3

    OP, as long as you didn't make those transactions, and it is confirmed fraud, you have nothing to worry about. You are covered by the ePayments Code

    If things turn sour between you and 28 Degrees, make a complaint through them first, if that doesn't get you your desired outcome, proceed to make a complaint with AFCA.

    Keep us updated!

    • cloudy on 13/12/2020 - 19:57

      Super info, thanks heaps!

    • cloudy on 22/12/2020 - 22:29

      Today i randomly just decided to have a look and 4 of the 7 that wasn't initially reversed is now chargeback. So looks like I'm saved from paying anything other than what ive spent.

  • miwahni on 12/12/2020 - 22:26

    Back in April ING notified me of some suspicious transactions that had come in overnight - four transactions done the previous day within a six hour period, all appearing to have been done instore and at locations spanning two states, from a southern NSW country town to an inner Sydney suburb and to the Sunshine Coast in Qld - even if it were physically possible to cover the distance within that time frame, it was in the middle of the first lockdown. Followed by a large transaction via Klarna. Transactions all showed as "pending". ING emailed me a dispute form and they reversed the transactions within a couple of days.

  • Purple on 13/12/2020 - 08:25

    That happened to me about 10 days ago with 28 degree card as well. I received a SMS from 28 degree asked me had I made an online transaction. I text back said "No", 28 degree fraud team immediately called me. They block my card but 6 fraudment online transactions (about $700) already went through the system. Their system rejected 2 transactions.

    28 degree told me I have to pay the min payment due amount - as per their term and condition. They said they will remove the fraudulent charges and interest once the fraud team investigated and confirmed that the charges are fraudulent.

    I am just going to pay the min payment due amount.

    I hardy use 28 degree card.

    • cloudy on 14/12/2020 - 16:38

      Wow, my experience is so similar. And only days apart. I’ll keep this post updated, please update if 28degrees does anything too thanks.

    • cloudy on 22/12/2020 - 22:35

      hope yours is sorted out by now.

      • Purple on 22/12/2020 - 23:18

        I received a message from 28 degree today, as below:
        Latitude Claims and Disputes Team has accepted and processed your dispute. A temporary credit for the disputed amount has been applied to your account and should appear on your next statement. Note that if the merchant provides proof that the charge was valid we may re-debit your account. We will contact you directly to discuss should this be the case.

        Hope yours is sorted out by now too.

  • Candour on 13/12/2020 - 08:44

    wow. best to tell the bank so they can stop payment or reverse it or dispute it.
    that is if you have direct debit take it our already

  • MontyMacaw on 13/12/2020 - 11:35

    Should you report it to the police? Um, let me see, checks notes… what are you crazy? They don’t wanna spend any time on that and you can’t afford the time it will take to basically have a file made that nobody will ever look at. Deal with the card issuer. I wouldn’t be paying anything off until I was reimbursed personally but you may need to check your conditions. And if you don’t like one financial institution there are plenty of others.

    • cloudy on 13/12/2020 - 19:45
      +1

      Am i crazy? ops.

      I once reported a suspicious person looking at car windows to the cops, and took some photos.

      A few days later i got call from the cops saying there were reports of tradies losing tools in their cars at the same car park, and they have a suspect. if i had any photos of videos it'll be hugely helpful.

      Apparently my report to the cops solved a crime. So i dyunno if i am crazy.

  • OzHunterNSW on 13/12/2020 - 11:39

    These are questions you should have asked your bank when you had the chance…. why didn't you?

    It is not a huge amount and the police have much better things to do like trump up ridiculous charges such as Outraging Public Decency.

    It is best to keep CC's maxed out for situations just like this.

    • MontyMacaw on 13/12/2020 - 12:10

      Brilliant! I’m a firm believer in maxing out credit cards. Then change address and phone numbers :-p

    • cloudy on 13/12/2020 - 16:32

      why didn't you?

      Does anyone have any experience? N/A
      Should I report this to the police? If i want
      Should i pay my balance even know I didn't make these purchases? yes, i must pay it all
      How did the crooks get my CC details? Don't know

      there you go

    • Trance N Dance on 15/12/2020 - 17:14
      +1

      It's never a good reason to keep a CC maxed out, just to keep it maxed out. The solution is to minimise the credit limit to the point where it matches your monthly spend so it gives as little room for fraudulent transactions as possible. Otherwise you're carrying debt from one cycle to another incurring interest.

  • Farrba on 13/12/2020 - 11:40

    whats the possibility of two ccs linked to a savings account being used in a shop down south when one card was never used online and one was only for ebay.

    only thing i can think of is both cards were scanned in our bags/pockets.

  • susannetsv on 14/12/2020 - 17:23

    I think sometimes the name, card numbers, including the CVC numbers are stolen by the places the cards are printed, which I believe is sometimes overseas. I have heard many stories about cards been used fraudulently when the cards have not been used anywhere before. There is probably a black market for this information.

  • Ash-Say on 23/12/2020 - 08:13
    -1

    Digressing a little but how following scenario works?

    I had amex card which I transferred to another card type. The original card is still added into Google pay and payment still goes through but the charge appears on new card type. The new card has different card number so how it is possible?

  • Oofy Doofy on 07/01/2021 - 10:09

    After staying at the Sofitel in Noosa, within 2 days I had someone charge 10k to my card in a regional area of Victoria, at Bunnings.

    Staff gave me the vibe they were a bit too relaxed about everything… Also the person who was on staff taking care of my booking over a few days was a Russian lady… Not pointing fingers, just funny to me.

    ANZ flagged it straight away and their fraud department got in touch with me ASAP.

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