Kogan - Air Conditioner Dented during Transit, but Functions OK - What Now?

mubd1234 on 16/12/2020 - 00:56
Last edited 16/12/2020 - 02:15 by 1 other user

Our old window AC packed it in the other day, so I decided to grab a cheap Kogan unit when they had their 20% off coupon (worked out still to be a pretty good deal).

It arrived today, but it did have some damage.

Pic 1
Pic 2

You can see the big ding on the corner and the condenser fins have been pressed up against the cage, bending them (that's what those vertical lines are in the photo of the rear)

I tested the unit and it works just fine. I'm happy to keep it, but I think this damage indicates that the item has been treated quite roughly during transit and is worthy of a partial refund. I'd also imagine there may be implications for warranty if I were to return it with this damage. Any ideas on how much I should ask them for in my email, if anything?

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• 

  screensaver on 16/12/2020 - 02:02

  dot they have an extra transit insurance? Did you pay it?

  • 

    Keplaffintech on 16/12/2020 - 08:26

    Kogan doesn't offer transit insurance. Their normal shipping method is already insured.

    Their 'Freight protection' option just gives you priority service and faster replacement.

• 

  Antares on 16/12/2020 - 03:21

  +1

  Contact them, ask them to replace or refund sufficient amount that you would be happy with it as it is.

• 

  JIMB0 on 16/12/2020 - 05:33

  +6

  Thats not cool.

• 

  whooah1979 on 16/12/2020 - 07:23

  +2

  OP, ask for a full refund or a replacement and tell them to send a courier to collect the old one.

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  Archi on 16/12/2020 - 08:40

  worthy of a partial refund

  in your opinion or theirs

• 

  FareEvader on 16/12/2020 - 09:30

  +1

  Personally, I'd request a full refund because this is now damaged goods!

  • 

    enzioFirenze on 16/12/2020 - 09:47

    ^this

• 

  billhan on 16/12/2020 - 09:34

  +1

  Better return, because it will affect warranty.

  • 

    BeamMeUp on 16/12/2020 - 10:13

    Agree, if you need to do a warranty claim down track and they see it’s dinged they will probably say you did it and deny the claim. Send it back now and get a replacement.

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  OzHunterNSW on 16/12/2020 - 10:15

  Like you said…. it proved to be a good bargain.
  Live with it.