Absolutely useless business. I ordered a few lenses as part of a black Friday/cyber Monday deal. It's more than 10 days later now and I've had zero response from them about when my order will actually ship.
Their page says 2-3 days but ordering one weekend, and having no update before the next weekend, I sent a message on Friday night saying I'd need to either cancel the order or change the address as I'm going to be away before it arrives based on their shipment estimates. (Would have arrived a couple of days before I left if it left their warehouse on time)
They didn't respond. 2 business days later, I tried again. No response. This is their Live Chat system which claims to "usually reply within a few hours".
I changed it up and went through PayPal and put in a dispute with screenshots of messages, t&cs, shipping time estimates, refund policies. 2 days later, I get an email "We're packing your order and it will be leaving our warehouse shortly."
The moment the notification came up, I went to their site. The order said "Status: Paypal Reversal" or something. I can't remember for sure and I can't check now because a day later, it says "Status: Packing" and Paypal still shows there's been no response from the seller.
So it's been a long time since I ordered, a long time since my first message to them, a slightly shorter time since my second message and a few days since I opened a Paypal dispute and still no response from them. At one point I thought it might just be an abandoned site from a now defunct business but then their banner changed from Cyber Monday to Christmas.
Avoid this business at all cost. They may be cheap but that's likely because they seem to save money by not buying keyboards to type a response to questions. Not even a "let me find out and get back to you."
A look through whirlpool forums shows there's a few posts every week from different people who have waiting weeks and months for items which they claim are in-stock but are often found to be out of stock months later in Paypal disputes.