Hi,
I bought the coles Simcard to use after 5 months. I realized that on the back of the sim card it says I have to use/active within 30 days. Now, I trying to return to coles but coles staff says the system is not allowing it.
Any idea what should I do?
TIA!
There is no expiry date. It has 365 days once activated.
It says Activate within 30 days or by the date advertised on a promotion whichever is earliest.
There should be one, I am looking at an Optus Sim starter kit right now and on the back, bottom left there's something that says
Expires on xx.xx.xx
(where xx is a number/date)
It says Activate within 30 days or by the date advertised on a promotion whichever is earliest.
I've activated sims from here 30+ days after purchase without issues.
If there was a promo going on when you purchased it, you (most likely) wouldn't be able to receive those benefits but should be for any current ones when activating.
Have you tried activating the sim?
Oh, I see. there is no promo going. It was $20 off from coles at $99 down from $120.
No, I haven't activated the sim yet. I am using a Boost card, and I want to keep the same number.
You can call Customer Care on 1800 061 562. You'd have a better chance of getting a resolution through there. If approved, you'll probably have to go in-store to get the refund.
I called Coles mobile service. They said if I activated it after 30 days, it may not work. The guy didn't tell me what would happen. He just said it may not work.
Thank you all for your reply. It's my first day at ozbargain. I love this forum.
I bought coles 365 day starter kit too and is in drawer from 2 months. I plan to activate it later this month.
From coles FAQ's
"You need to activate your SIM card within 30 days of purchase or by the date advertised on a promotion in order to take advantage of advertised inclusions."
I called the customer care and I was told that I can activate it in late January but the inclusions (GB's+extra) I will receive whatever is applicable at that time.
Hopefully you should also be able to use it later, if you plan.
What is the expiry on the back of the kit?