A new Sealy mattress I purchased in August 2020 has started giving me serious lower back pain since November.
I have tried rotating the mattress and within a week of rotation, I started getting the same problem. I have raised this with Sealy and they are yet to see the mattress in person, but they have already said only if there is a damage they will cover. I wake up in the middle of the night with debilitating pain.
I don't think the mattress is damaged (given I have rotated ). I think it has to do with quality of the foam or spring that it is not aligned properly. It is a torture lying down on the mattress. How should I deal with Sealy? I paid $1750 for a queen size and I am struggling with it.
Update: After inspecting Sealy have confirmed multiple dips on the matress and said the dip is more than acceptable level and warranty issue. They will repair it