Over the weekend I bought an refurbished tablet off a store that frequently posts on here. Got it on Tuesday all good.
Today at 5pm I get an email from them saying:
"The tablet that you ordered came along with an additional Keyboard which was not a part of this deal and was sent to you mistakenly.
Kindly send us the keyboard back and send us the shipping invoice so that we can reimburse the shipping charges back to you Via Paypal.
If in case you still want to use the keyboard then that will be $100 additional."
I have packed it in the box that the tablet came with. Which was packed quite poorly the keyboard was likely the only thing that stopped the screen from being damaged.
Can I say "If you want to send someone out to collect it. I'm here these days or it's in the white box on the Top step?" (Or has that stopped due to covid restrictions?)
Or is it my responsibility to go to Post Offices or contact courier companies to organise someone to get it?
Any help is appreciated. Thank You :)
I have solved the mystery. Store had two orders one for a grey tablet with a keyboard and one for a blue tablet without.
I was sent the grey + keyboard by mistake. Which according to their website lacks manufacturers warranty. Grey import or has been repaired via 3rd party. Either way not what I wanted nor paid for.
So they have done a bit of a bait and switch sending me a item different from the one that I ordered.
Instead of picking upon this they have done the most laziness option.
Saying I have to pay for their mistake or spend time to send it back. When it was their carelessness that started it in the first place.
I have sent them another email saying I wont be returning it that it will be their responsibility to send someone to come collect it. As I wont be sending a $700 item by unregistered/uninsured express only for them to say "no we never got it. or It arrived damaged"
Also I requested for my money to be returned. Depending on reply next update will include the stores name.
Once again thank you for all your help :) I have removed the first two edits to shorten the post. Should still be in revisions if you are interested. :)