Just seeing if anyone else has dealt with Officeworks and trying to resolve an "out of warranty" apple MacBook pro. I have read in numerous places that I should only have to deal with Officeworks in this scenario, but Officeworks keeps trying to send me to Apple, ACCC, and even the 3rd party Authorised repairer.
Macbook Pro, 2019, 15.4" paid $2999 - purchased June 2019 through Officeworks.
Contacted Officeworks who took the item and sent it in for repair.
The local authorised repair place (which is not apple directly) have come back to office works and said "its out of warranty, and going to cost $89 bucks just to look at it, Officeworks have then advised me about the charge.
I have said I expect to have this repaired under consumer law as this is quite an expensive product for its class and expect to last longer than 1 year.
They have advised me that all they need to do is send it off for me.
They told me to contact ACCC, which i did, and they advised me to go back to the seller (Officeworks) which i didn't, and then they suggested to go to Apple.
I think from my research I am in the right here, and Officeworks should really be acting on my behalf, and it shouldn't matter where they send it to get repaired, I should only have to deal with Officeworks.
I have written an email to Officeworks explaining the situation, and am yet to here back, and I know my next step is to take in to consumer affairs in Victoria.
I am just wondering, what others experiences are trying to claim a product under ACL, particularly interested if anyone has dealt with Officeworks for this kind of matter. From what I have gathered, is just a lack of understanding from both staff and managers of their obligations for ACL, but maybe I am completely wrong here.
Edit: adding what is wrong with the computer.
Not sure exactly what is wrong with it. But not due to damage. Just stuck in boot loop and no traditional softwares fixes helped (p ram, internet recovery etc.)