BPC Tech Cancelled My 5600X Order without Any Notification and Asks Me to Repurchase at a Higher Cost

LRival on 01/02/2021 - 12:54
Last edited 01/02/2021 - 13:12 by 1 other user

Hi Guys,

I'm new to the community here in a sense of making an account to post for thoughts.

So my story is this, I had pre-ordered a 5600X Ryzen CPU from BPC Tech early January as the stocks had run dry as anyone following the market knows. It was fairly simple, I pre-ordered on their site for $499 and got an invoice and further instruction stating that the next step will be that when there is stock, I will be in the list for allocation.

Over the next few days, I noticed I hadn't had any deductions from my bank statement from the order so I just called and checked up with their sales rep whom explained that once I have been allocated stock, they will then charge the amount. This seemed reasonable so that was all up until today.

Today, I checked their site and they now have stock available but have obviously increased the price to $550. I have not received any notification of my order hence I have chased up as to what was happening with it. To my surprise, they said they had cancelled it. I had asked why it was cancelled and they notified me that it was due to non-payment. I was advised to reorder again at the higher price. I disputed this as I have not had any notification of a non-payment and don't have any either on my bank statements. I asked if there was any way to handle this with the original invoice but they have not responded.

I am quite frankly disappointed with BPC Tech's customer service. Whilst I won't rule out that maybe at sometime they try to deduct the $499 from my bank account and at that point in time I had maybe rent auto deduct alongside with other bills but I would be confident to say I left 600 in there on top of my usual income from my savings in the event it did occur.

They did not deduct money from my bank account but it was very disappointing that there was no communication, no attempt to resolve the issue especially when there was a verified invoice. I don't know what it serves to share this with you all that read this but I'm curious to know your thoughts and if this is something worth really challenging.

Thanks Team

Computing AM4 AMD Computer Component CPU

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Comments

  • Jolakot on 01/02/2021 - 13:04
    +6

    Pretty rude of them, but they are within their rights to just cancel an order, especially if no money has changed hands

    • Rival on 01/02/2021 - 13:57
      +2

      Yeah, I'm more just really disappointed with the service. I wasn't particularly eager to buy and would be happy to wait longer but after this, I kind of just don't want to do business with them anymore.

  • Headless on 01/02/2021 - 13:05

    What did they say when you queried this with them?
    If no response via email (give them 48 hours), go to their facebook page for all to see

    • Rival on 01/02/2021 - 14:00
      +4

      This was their two responses to all my queries:

      Hello R*****, That pre-order has been cancel in our system, please place the order again online.

      and:

      The order was cancel automatically due to no payment received.

      I may go to Facebook but personally, for what its worth in the grand scheme of things I'll just move on and never shop with them again.

  • Hithere on 01/02/2021 - 13:48
    +2

    They did not deduct money from my bank account

    Poor business practice but apart from leaving bad reviews there's nothing you can do.

  • wombok2 on 01/02/2021 - 14:37
    +1

    Not sure what you want to do now, demand them to take your money?

    Just shop elsewhere, given the lack of stock everywhere, they're not obligated to sell to you.

  • stratbargain on 01/02/2021 - 14:39
    +1

    https://www.harveynorman.com.au/amd-ryzen-5-5600x-desktop-cp…

    Pre-order from Harvey. $469

  • Trance N Dance on 01/02/2021 - 15:12
    -1

    Just report them to Consumer Affairs Victoria for bait and switch.

  • pharkurnell on 01/02/2021 - 15:23

    Whilst I won't rule out that maybe at sometime they try to deduct the $499 from my bank account and at that point in time I had maybe rent auto deduct alongside with other bills

    Insufficient Funds = You lose.

    • original15 on 01/02/2021 - 17:03

      Yeh hard to know, really need to go back through your account to ensure you had the required funds in there at all times imo, or a record of the time they tried to deduct the funds

  • dvestate on 03/02/2021 - 17:48

    Contact your bank and find out if around the time of the original order if they attempted to take funds, should be something on the records they can see

  • Store RepBPC Technology @ BPC Technology on 10/02/2021 - 13:12
    +2

    Hi Rival,

    First do let me apologize for the confusion been made.

    We checked our system and find a 5600X order that made on Jan 3th and got canceled on Jan 21th. The customer service record shows sales team got a contact from the customer on 19/Jan/2021, ask to allocate the order asap before the 12th of Feb, but we can't guarantee that at the moment therefore we canceled the order.

    The stock eventually arrived on 5/Feb/2021.

    Feel free to confirm your old order number with us, because we decide to still offer you a 5600X CPU for $499+Shipping. As the only VIC Tech retailer with 5600X in stock, the shipment will be arranged on the same day.

    Sincerely,
    BPC Customer Service Team

    • Rival on 10/02/2021 - 21:18
      +3

      Hi BPC Customer Service Team,

      I appreciate the time you have taken out to respond to this and the steps taken to reconcile the transaction.

      I however have already purchased another CPU from another vendor which has already arrived today. I would like to note that, in an effort to improve your business customer service that communication needs to be improved. I can understand that there is high volumes and sometimes a response is not actionable immediately but should still provided within a reasonable amount of time.

      In my case, to have my order cancelled without any notification was one step that could have could have been easily avoided and a point which could have easily been amended at the time of the conflict. To discover my order had been cancelled by your sales team after chasing up when stock was available was not pleasant but the steps afterwards to amend things was what led me further into disappointment as there appeared to be a lack of care or effort through the responses to amend things from the business with the customer.

      I hope in the future, I can still purchase from your site without having to doubt whether I will receive an exceptional standard of service and also be able to reliably refer your goods to others.

      Kind regards,

      Rival

  • Store RepBPC Technology @ BPC Technology on 11/02/2021 - 10:32

    Hi Rival,

    We appreciate your valuable advice.

    An internal meeting will be held to discuss how to improve our communication procedure and avoid similar mistakes in the future.

    But we still happy to know you already got your new CPU, and we hope to meet you again in the Ryzen 6000 series launch.

    Yours Sincerely,
    BPC Customer Service Team

  • Boomstick on 26/02/2021 - 16:15

    CK Computers has something to learn from this thread. At least they've taken accountability and tried to resolve the issue independently.

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