Real Estate Agent Pressurized to Bid at Auction and Provided False Information

Hi All,

Here is the long story short and advice is needed for my friend who is under significant stress at the moment…

My friend went to an auction and was tricked into bidding by the real estate agent who showed him the reserve price which was significantly higher and told him that if his bid was highest, he would have the first right to negotiate.

I asked him, why did you bid? The answer was he liked the property but had not got the inspections, pest control etc as this was the first time he was visiting this property and since the agent told him that the property would pass and then he can get all these things done later so he made a bid.

To his surprise, agent came back after the discussion with the vendor and said vendor is happy to sell at that price and he didn't knew what to do then.

So he walked off and did not signed any contract and feels cheated and also doesn't want to proceed with the property. Now as expected he is getting calls from the agent threatening all sorts of things.

Looking for advice from someone who is knowledgeable in this field or has gone through this before. Property at auction was in NSW.

Thank you in advance.

Edit: Many thanks for your responses. Below is some more information that I have gathered from him and advised him to get legal advice on this.

He reached the auction 10 minutes late, the intent was just to gauge the market sentiment and whilst the auction was paused(as no one was bidding above the x amount, there were at least 3-4 bids that has already been placed) as no one else was bidding; he decided to have a look at the house bedroom's(everyone was standing in the living area) but the agent told him that he cant inspect the house without registering and this made him register for the auction. Whilst he looking around, 3 agents kept on following him and telling him how good the house is and all the other things that they normally would do and kept chasing him up to place the bid to which he said no to multiple times citing reasons as aforementioned. He was then shown the reserve price and told that he could decide later whether to buy the house and get all the inspections done if he was the highest bidder as the house would pass under the reserve which he believed and placed the bid and too his surprise the agent came back and said vendor has accepted his bid and the property is sold to him to which he got frustrated and walked out.

Edit 2: Thank you all for your inputs; he contacted lawyer and has been advised to relax as lawyer is pretty confident that there are too many mistakes that the agent has done where legally agent might get into trouble if this goes to court. few of them he told me are reserve price revealed in private, misrepresentation of information to trick the other person and he also told him that if the agent continues to call or threaten then he can be sued for harassment.

Edit3: Thank you all for your valuable inputs.Property has now been sold to the second highest bidder and REA sent a text message to my friend to pay the difference. My friend has now decided to take this up and these real estate agents in the court.

Comments

  • If they haven't signed anything, does a verbal contract count for an auction?

    • +3

      They would have had to register to place a bid. That would be considered an agreement to sign a contract if they won the bid.

      • +2

        What if you register a friend, will they be liable?

  • To add to above , the auction t&c’s require a deposit to be made ASAP if not immediately after and the contract also needs to be signed.

    Reserve price cannot be revealed , in all likelihood the agents may have done this to earn higher commissions ,

    How big is the difference between the amount your grind would have like to buy it vs the current bid that he has won? Taking this up legally vs just moving on with it ,

  • im getting anxiety just reading this thread. really for sorry for the op / "their friend". shame on the agent for deliberately putting someone into a false high stress situation just to make a buck.

    • +14

      Shame is an emotion that is foreign to Real Estate Agents.

    • +5

      I feel more sorry for the home owner who watched their property sell at auction only for the winner to walk off and not pay.

      • +2

        Absolutely. I'd be fuming if I were the seller. But at the REA for not doing their job.

        I'd be annoyed at the bidder too.

        But why on earth did the agent not secure a sale with the under bidders, why did they mislead the highest bidder, why is my property not sold with a signed contract - it is the agents job to sell.

  • Are auctions recorded? Or will witness testimony be required to prove that he actually made the bid?

  • 'Real Estate Agent Pressurized ' huh, to what psi?

    • +3

      They usually measure real estate agent pressure in kpa

  • +7

    who bids for a house they dont want?

    • +8

      Agree - I'm going to play Devil's Advocate here for a minute and look at this from the seller's perspective.
      I'd be very pissed off with OP's friend and think some sort of compensation for re-advertising and costs of the day etc at least would be fair. I would try on making it binding also.

      The agent may well have been misleading, but maybe not…. the agent is not the seller - the seller might have heard the bidding and just said "oh well, it seems this is all I'm going to get for it, I really just want this sold" and said to sell it for much less than their original reserve. The agent must pass on bids and get instructions from the seller, the seller can make decisions on a whim. Maybe they had an urgent need to sell.

      If that was their attitude, they may be very annoyed that OP's friend made a mockery of the auction process. The intent is the bidding is binding.

      Some agents do behave badly…. and perhaps they were trying to mislead, or perhaps just doing their job in encouraging people who are serious enough over the line to register and bid, and then following seller's updated instructions to sell to the highest bidder, but at the end of the day, committing to bid at an auction after registering is a serious thing - OP's friend must have had some idea of this and that they were interested otherwise why register, bid and try to steal exclusive rights to negotiate from other bidders and waste everyone's time just to get a chance to look at the property!?

      OP's friend should do their homework and not stuff people around who need to sell and spend lots on auction campaigns!!

      I think what really happened here is the seller got caught up in the moment, made a hasty decision, then when the sh!t got real and they won the auction they got immediate buyer's remorse (Cognitive Dissonance) and panicked and is now trying to blame the agent to get out of it.

      • I thought OP's friend only bid at price A still below the initial reserve price. Seller revised to a lower reserve price to meet OP's friend's price A to sold at auction. I think OP's friend felt cheated he was told he could be the highest bidder to negotiate not winning the auction, which will then allow OP's friend to have a contact subject to all those property and pest checks.

        Can agent legally reduce the reserve price on the spot and push the highest bidder to win the auction?

        To be honest, i will feel cheated too as the goal post is shifting around. Because if seller allows the reserve price to be lowered which means potentially i can get it cheaper than my initial bid.

        • +4

          Your understanding of what is actually happening at an auction is inaccurate.
          Agents don't technically set opening bids (they can try to influence / make suggestions but someone has to accept), or control the price between the parties. The power is in the buyer's hands - they make the offers for the seller's consideration.

          • When you bid at auction, you are making a binding offer to purchase.
          • The reserve has nothing to do with the buyers - they aren't even supposed to know what it is or when it is passed. It is a private authority to the auctioneer from the seller which says "if you get the bids up to this, you don't even have to ask me, as I'm pre-authorising you to sell as it is my goal price and i'd be very happy" - anything less, please ask me.
          • If the property doesn't reach the seller's reserve, there is still a valid offer from the highest bidder on the table. the agent just hasn't already got the prior-authorised agreement from the seller yet to accept it, so the seller is simply asked at that point whether they are willing to accept the highest offer (or see if confirming it is acceptable spurs on more competition from other buyers).
          • The seller can accept - the agent is a mere conduit between the two and can't necessarily predict what the seller will say.

          People need to take some responsibility for their own actions, instead of blaming others all the time. Trust no one…Agents might mislead, just be smart about your own conduct!

      • -1

        Or a normal person, who doesnt speak English as a first language who only has an average joes understanding of an auction, and auction by the way that had basically completed with no bidders close to the reserve, was coerced into placing a bid with assurances it wouldnt win by the REA and would merely give him an opportunity to consider the property.

        The agent may well have been misleading, but maybe not
        I guess this is where you are playing devils advocate. Not sure why you think this is necessary, when the majority of the thread has just assumed what you have. In that he asnt really forced, he wasnt really mislead, he just regretted it.

        This is a horrible take. Defrauding someone into buying a house is a horrible thing to do. You should not just continue past this as just tough luck for OP's friend.

        Both the Seller and OP's friend can be hard done by the REA, it doesnt have to be one or the other. That's why these hard sales tactics are a bad idea. Just like door to door salesmen who pressure 80 year old widowers into buying $2000 vacuum cleaners. It's not just what ever they want, their are laws and rules.

        Honestly, if i was the seller, i would be disappointed that there wasnt stronger interest in my property, but would i feel great about them pressuring and basically tricking someone (possibly a vulnerable person) into buying the property ? Hell no.

        Agent should cover costs of relisting and re holding the auction. More appropriate would probably be to waive their fees for that auciton and for seller to find a new REA.

    • Friend.

  • The friend may actually want the house though right? They did look at it and bid on it because they like it.

  • +1

    his friend should move interstate and ignore phone calls.

    Agent will relist and find a new buyer

  • +1

    Thanks for the update op.

    Good job contacting a lawyer, looks like your friend won't be buying a new house just yet :)

  • +2

    Those REAs sound like vultures. I hope that your friend does take them to court, would be interesting to see how this pans out.

    I never knew you had to register to inspect a property? Is that the norm or is it because of Covid? Seems as though seller can make it mandatory for people to leave details otherwise its not a legal requirement (for Vic though).

    • +1

      I am guessing it was because they were actively auctioning the property, so allowing a person to inspect at that point is not something they would want to waste time on unless the person was planning to bid. I think it was completely reasonable to tell them they had to register as a bidder or leave given the property was actively being auctioned. Inspections are something you do before an auction, not during!

    • There are two different registrations.

      To inspect a property (due to covid) you need to give details for them to contact trace, but that does not have to be before you attend an inspection/open house. Minimum details are name and phone number (similar to restaurants), but most ask for postcodes, emails so they can then market to you as well.

      To bid at an auction you need to register as a bidder. This includes them getting full details and sighting ID such as a drivers license. Firstly this is for buyer protection to try and prevent anonymous dummy bids increasing the price with no intention of buying, but also to protect the sellers from a case such as OPs friend.

  • +5

    Fight Back brother if you think they did wrong dont settle. I had an issue with Off the plan purchase through a dodgy builder who changed the apartment considerably. Most forums, articles and lawyers told me i have no choice but to settle. If they sue i will have to pay my legal fees + vendors legal fees + pay the difference if they sell at a lower price. Which could destroy young family like mine. I had a lot to loose.

    The builder was dodgy and we had over 20 buyers went to top lawyer and all we were suggested was get a deal. some discount about 5%…

    Today I am happy I didnt listen to those people who kept discouraging me during this stressful moment.

    worst case you would get a better deal and they will agree for inspections reduction of price. make them work hard for your hard earned money

    FIGHT BACK!!!

    End of the day its your decision and money. Good luck. I wish you and your friend all the best.

    • +2

      Buying off the plan is completely different to buying an established property at an auction.
      Different laws apply.
      I don't think it is helpful to extrapolate.

      • you didnt get my message. Never Mind.

  • thanks for updates please keep them coming

  • +3

    TBH why put the offer in at all if you were not actually serious enough to buy. Im sorry, the RE yes are a bunch of low lives, but your friend is completely in the wrong for putting in a offer if he did not want to go ahead. Especially if it was the price he was willing to pay i.e the vendor agreed to the lower price.

    As per your update, he will be ok because the RE were scum and probably broke the law, but your friend has a hard lesson to learn.

    • +3

      Actually there are laws against misrepresenting and misleading consumers especially in a high value sale.

      Agree people need to be smarter and take some personal responsibility.

      But victim blaming is not appropriate.

  • I'll buy it from your friend. Send me their PayPal.

  • +2

    "Property has now been sold to the second highest bidder and REA sent a text message to my friend to pay the difference. My friend has now decided to take this up and these real estate agents in the court."

    That's good to hear that the property sold to second highest bidder for everyone's sake.

    I'd suggest you friend documents everything, complain to estate agent ombudsman about the agent's behaviour, make a complaint to police if they are receiving harassing phone calls and texts about paying money, (as opposed to a formal invoice and legal demand for payment, which is the proper method for a business to request payment).

  • +1

    Call current affairs. They love it.

    • true name and shame the agent!

  • +1

    Some terrible advice in here.
    If you bid at an auction you are legally required to pay.
    Your friend can take it to court but without iron-clad proof of agent impropriety he should expect to lose.

  • +1

    "I felt pressured and tricked to do ______ and now want ________."

    Fill in the blanks.

    "I felt pressurised and tricked to bid on a house and now don't want to pay"
    "I felt pressurised and tricked by buy shares before they crashed and now want my money back"
    "I felt pressurised and tricked to buy a speculative crypto and now want my money back"

    ….and it goes on.

    • So there are no scams in the world? No pressure and tactics that should be illegal?

      I bet a fair chunk of the people in here saying tough luck you should have known better. Have been scammed, tricked and defrauded before, and didnt take that lying down.

      None of Ozbargain would accept such misrepresentations and frauds in regards to the sale of a toaster by a salesman. Dont know why think it should be the wild west for property.

  • +1

    Bonkers thread, but im loving the updates!

  • +1

    Any updates on the situation

    • REA asking OP friend to pay the difference (Edit 3 in OP)

  • I'm just wondering if the OP's friend should/should not insure the Property… (Cover Note)

    Usually at the fall of the Hammer (or shortly after) the successful bidder is advised to secure insurance over "their" Property.

    I wouldn't like to see the OP's friend further exposed should the House suffer Fire/Flood/Damage etc.

    Problem is, is the action of taking out Insurance (that requires an Insurable Interest) tantamount to agreeing there was was an agreement.

    or

    Is not taking out Insurance the conduct of someone who doesn't believe they are bound…

  • +2

    I hope your friend isn't looking to buy in that area anytime soon, you can bet the agent has told every RE agent within that area about your friend and no agent would want to deal with your friend going forward.

    Other than that I don't see them following through with the lawsuit. Chances are they are out 5-10k at most, and even if they win the lawsuit, there's no guarantee your friend has the financial ability to pay (ie. Judgement proof), which means the seller can easily end up with a large legal bill with no way to enforce the judgement.

    • +2

      nah. RE agents are scum… they will do anything for money. Take a bag of cash, and I bet same agent will love to deal with him.

  • so you have called the real estate agents bluff

    good luck

    has anyone filed anything to the court yet?

  • +1

    Damn son can’t wait for the next update

    • +1

      I visit this regularly to see if there are more updates. Real dramas on ozbargain, better than reality tv.

      • +3

        honestly some days the drama in the forums is more of a draw card than the bargains

  • And that's why you always use a fake name.

    Try coming after Mike Hunturtz with that shit

    • Except for the fact that you need to show ID to register

      • He must be in Vic Nothing required to bid.

  • +2

    As much as REA are dodgy, I feel like it’s pretty unrealistic that they “told that he could decide later whether to buy”. Sounds like your friend is dodgy one lol. REA lie, but to compleeetely misrepresent the entire nature of their sale sounds a bit rich… we’re seriously to believe that?

    The REA have their intentions in writing with your friends signature. Good luck fighting that.

    So next question for us all: what’s the difference? How much he asked to cough up?

  • +3

    Next question: How to find a friend like you.

    I never had a friend who spend so much time replying and posting behalf of me. :(

  • +1

    Can you ask your friend if he's going to attend more auctions in the future and get "pressurized" to bid?

    • People generally become pressssurizzed at most auctions (cars, machinery, etc.) I've gone to.

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