Want to understand my rights as a consumer.
Background: I bought an electronic item last year. The item became faulty and I took it to an authorised service centre for repair under warranty.
A week later, the manufacturer told me that the repair could not be done in time due to parts shortage. I was offered a new unit (more waiting) or a refund. The catch was that the manufacturer couldn't do a cash refund, but only refund as store credit. I reluctantly accepted store credit over the phone.
Questions: Should I insist on a cash refund? What is the chance that I get a cash refund now that I've accepted store credit (from the retailer).