How do I get my money back? absolutely useless…. their support staff do nothing just the same scripted responses.
According to the Target website:
"…we will use either Australia Post or TOLL/IPEC to deliver your order …"
They really missed the Target with that one.
I'm sorry for your loss, it must be tough
what is their response?
Contact Target. Is their responsibility to get the package to you regardless of the courier used. Target should either make sure you get your parcel or refund you.
If Target aren't helpful you can always ask for a chargeback from your credit card provider.
My last order from Target took Courier Please 3 weeks to pickup for delivery.
Courier Please also lost my Black Friday Order from Amazon AU. Was able to get a full refund + courtesy credit from Amazon AU.
That’s a long ass time :/ mines been with driver for delivery for 4 days and was expected to be delivered on Tuesday.
That doesn't necessarily mean lost - you may still get it. I've had the same experience where I panicked but the package still was delivered.
It’s not normal to take 5+ days to deliver when it’s in my state and miss the delivery date. I had a package sent from them a few days ago out of state and it took 2 days. Plus it’s been with the driver for 3 days.
@Kkkzo: Aus post took 3 weeks to go 22klms….. anything is possible.
did you get any emails that it is lost..? Or an email that it was delivered? Had some emails like that before and you just randomly receive the package a few days after it's "onboard for delivery".
You are not their customer, Target is. Tell Target you haven't received your package and let them deal with it.
I ordered a semi-perishable item in mid November, and Couriers Please took over 5 weeks to deliver. By the time it arrived, it was past the use by date. Still arguing with the supplier. Eventually initiated a charge back which is being fought by the supplier (Groan)
Were they delivering it to you or to the store for pick up?
Last thing I ordered C&C from Target, they sent me tracking with Couriers Please for some reason. Got the notification from Target to say it was ready for collection, picked it up then a day later they emailed say it was delivered to Target lol
As others are saying, contact Target to track/replace/refund it.
Send them an email. One time I did a click collect on some foam mats for my baby and one pack was used and so dirty with dirty shoe prints all over it, and a container was broken. I took photos and they gave me a refund without returning (start of covid). Shouldn't be too hard for you to get your money back if the tracking shows undelivered.
More like Couriers Please Get Off Your Ass And Get Me My Parcel in my experience.
Mind you, I've found most couriers to be spectacular in their uselessness.
It’s only a few days late - have some patience! Give it another week and then contact Target again.
Like others mentioned, Target hold the Contract of Carriage so sort it out with them.
On another note, I've only ever had good experiences with Couriers Please. Fastway/Aramex on the other hand cause me so many headaches.
I had the same courier delivered my scooter this week and they left it in my front door eventhough i was not at home and did not opt for a safe drop. I am not in a gated property so it is a good thing that it was not stolen. #CouriersNOTpleaseD