Hi all, i really need help.
I'm currently with a NBN provider who uses Vocus backbone, and i wanted to go back to Telstra NBN. So when the $90 a month first 12 months came up, i decided id re-join. that was 23rd of Nov 2020.
Telstra sent me the GEN2, but i use Google Nest Wi-Fi (GNW) at the moment and didn't want to change as i needed mesh wifi.
Im not sure about what happened, but straight off the bat, Telstra didn't work when they told me it had been connected and was ready. MATENBN (current) is pppoe so i changed the settings in GNW for dhcp (telstra?) but that didnt help.
Also, the GEN2 wouldnt connect even though the light was green.
After months of back and forward, im waiting for a tech from nbn/telstra, (im really not sure) to attend my house in sydney. That will be on the 12th of Feb 2021. I currently HAVE NBN, and keep paying MATENBN, telstra havent charged me anything, but they have an on going "order in progress" in my account. And yes, i have an account.
So I'm very confused. Is it my setup thats faulty? the internet? the NBN? Telstra? what can i try?