Let me just start by saying that I completely understand that this sort of sale is against Amex's terms of conditions and its very much a 'seller/buyer' beware type thing. Its all on me, amex have done nothing wrong.
The story goes that i sold via ozb a $400 amex travel credit to someone at a discounted price. Booked the tickets on his behalf, he transferred me the money for the credit and the extra money required for the flight. All good.
The flight was booked for May last year, got cancelled by qantas due to covid and put down as a credit hold until it could be used.
For some reason, they buyer recently took it upon himself to try and rebook the flight now that restrictions are opening back up, and this was Amex's detail of the phone convo:-
"At the start of this call, we checked to see if Mr X was an authorised third party on your Explorer card account which was used to make the booking, so we could discuss any details with him. He was not authorised and when we challenged this with Mr X, he advised that he did not know you, but that had you sold him your Explorer Travel Credit via an online forum. Mr X then asked for your contact details so he could call you. We did not provide this information as this is against our data protection and security policy and Mr X rang off."
Amex have now contacted me and flagged it as against their terms and:-
"In light of this, we will void the $400 Explorer Travel Credit used as part payment for the booking and your card ending xxx will be billed for $400 instead. Mr X is also aware that the applicable flight tickets cannot be re-used and we have informed Qantas also."
Now, as i said before, i accept this as being par for the course when selling things like this on ozb and other forums, but far out is the buyer stupid or what? All he had to do is msg/email me and i could have organised the rebooking for him. Unfortunately now I am down $400, and he is down the money paid for the credit AND the extra paid for the flights…..
Rant over. Just giving everyone a heads up that maybe you should think twice about selling them, and just book a hotel away instead!