Repair Time Laptop Asus - Warranty Australia

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ASUS

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  AndyC1 on 10/02/2021 - 19:59

  Are they asking you to send it to ASUS or a repair centre?

  Either case why not asks ASUS about how long it will tkae to replace a speaker in the laptop. If it's going to be too long then take it back to the retail shop you bought it from and say the repair will take too long and you want it replaced with a new one under the ACL. Make sure you get it in writing and print it out so you have a copy for the retail shop.

  No matter what happens do NOT leave the laptop or send it anywhere without knowing how long it will take to get repaired or replaced as once its out of your hands you don't have it anymore until they send it back or you pick it up.

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  Drakesy on 10/02/2021 - 20:10

  Before people start jumping on the ACCC bandwagon

  If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

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    AndyC1 on 10/02/2021 - 20:12

    Correct, but you need to also read the section about time to repair as this is the issue, not if it is minor or major. It's a minor repair, but if the repair takes 2 months then what? No laptop for two months?

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      Drakesy on 10/02/2021 - 20:13

      A single crackling speaker would be classed as a minor problem, if anyone says otherwise please i'd like to hear your reasoning.

      Therefore the retailer is permitted to repair the laptop. Unfortunately yes that does mean they're allowed to do it in a reasonable time which would be anywhere up to 30 days i believe.

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        tonyjzx on 08/10/2021 - 17:10

        i dont know why the OP does not ask what the expected turn around time is

        also no one is going to replace a laptop due to a dead speaker lol

        its also up to the OP to have some alternate means to have access to a pc or laptop while his is being repaired

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  pharkurnell on 10/02/2021 - 20:55

  I entered in contact with Asus and they asked me to send it to the repair service

  I'd probably start there…. Sound good?

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    solidussnake on 11/02/2021 - 11:08

    If only everyone thought like that 🤫😂

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  rgame on 11/02/2021 - 11:33

  I talked with the Asus Support this morning again, as I couldn't fix the audio problem. Follow the video:

  https://youtube.com/shorts/eWoknrIZ3hw

  They created a RMA order and a StarTrack label (Express), which they will pick up it at my address today. Also they asked me 10 business days to fix the issue.

  I would like they replace the laptop, but I think they'll fix it, because the delivery address is "Total Solutions".

  Now I just have to wait for the StarTrack pick up and the time to return it to me.

  Thanks!

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  Geekomatic on 12/02/2021 - 01:10

  My issue isn't them replacing a faulty speaker, it's more to do with a heavy-fisted person breaking all of the plastic tabs opening the laptop to do the repair.

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    rgame on 12/02/2021 - 08:11

    Thanks for letting me worried 😂

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    WaldPinkler on 06/10/2021 - 10:29

    I opened the case. It's not likely to break opening.

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  WaldPinkler on 06/10/2021 - 10:10

  Hey, I actually have the exact same issue with the warranty expiring in a few days. I was just about to pay for the 2 year extra extension.

  Also have a zenbook. One speaker crackled months ago so I set the balance so there's only one speaker. The other one started which was super annoying. A few days later the battery wasn't working so it motivated me enough to open the case up. Battery cable disconnected. Cleaning a bit of iron fillings off the speaker fixed the crackle. I couldn't get the other one working. There's no continuity on the speaker cable so I left it as that so I don't get blamed for warranty. AC charger died months ago too but live on a boat so DC charger has worked.

  Also in the same situation of not wanting to wait with no laptop. Have a huge boat job to do soon so hopefully the 10 day turn around fits.