Simplilearn - Online Courses // Thoughts

supercyril on 16/02/2021 - 11:46

Hey guys,

Recently I followed an online training for the Salesforce Admin Certification by Simplilearn. https://www.simplilearn.com/

After a couple of Online Classes, it's clear to me that the quality of teaching/support/resources are not worth $1500 (price discounted, orginally $2369..).
It's advertised everywhere in the world, but it's entirely based in INDIA.

I'll break down what they are meant to offer:

  • Everything in Self-Paced Learning

What they call Self-Paced Learning is a couple of videos recorded a couple of years ago, on a Salesforce environment that is clearly out of date, which means not accurate in order to prepare for a 2020/21 Certification.

  • 90 days of flexible access to online classes

The program we are supposed to use to download and watch previous live classes is buggy and never really worked for me on Mac.

  • Live, online classroom training by top instructors and practitioners

The first class was presented by someone that was not prepared at all, you could tell he had no experience at all with this
Then, the official teacher spends over 50% of the time reading powerpoint slides without taking the time to actually show us where the feature/function is located. Despite being good on the platform, he has no teaching experience at all.

Now the best part of this whole thing, if you go on their website while using a VPN with an Indian IP Address, the price goes down from $2,361 AUD to 20,999 Indian Rupee => $371 AUD.

I had fun exploring their entire website and switching the prices between Indian Rupees and Australian Dollars, and on ALL COURSES, the price is AT LEAST x3 times higher in AUD. And if you see how much more of a rip off it is for people paying in Euros… It's OUTRAGEOUS!

Is it legal? What can I do to get my money back?

Education & Work

Related Stores

SimpliLearn
SimpliLearn

Comments

  • Hybroid on 16/02/2021 - 11:49

    Soon to be REDUCED "LIMITED TIME OFFER WAS $199!!!!!!" on udemy.com…

    There's so many of these nowadays as a quick way to make money. They have plenty of time so why not spend 20 hours reading a slightly modified script of someone else's course.

    Nothing illegal there, they offered a product at a price and you agreed to purchase. It's not uncommon for different regions to have different pricing, whether subscriptions, Steam games, whatever. You'll have to ask them directly for a refund, good luck.

    Also, their address is a serviced office hotdesk rental: https://www.spacely.com.au/level-28-303-collins-street/hot-d…

    • supercyril on 16/02/2021 - 12:08
      +1

      Absolutely agreed with you. I just wanted to get some sort of Online Live Classes, and I made a terrible mistake with them.

      Even though I did my research, nowhere I could find that many bad reviews.. This is where I'm thinking they are making up the reviews everywhere on the web too…

  • bargain huntress on 16/02/2021 - 11:52
    +1

    hmm
    doesn't sound good

    have you tried asking for a refund yet?

    where are their headquarters?

    if they won't give you one, and they are overseas, i think you might be simpliscrewed i'm afraid :(

    • supercyril on 16/02/2021 - 12:10
      +1

      I'm on it now, I asked to get a partial refund to bring the price I paid the same to everyone else that is part of my courses.

      Among all the students, I'm the only one in Aus, the rest is in India… And I was like, surely not everyone is paying that much money for this poor quality of online teaching…

  • AndyC1 on 16/02/2021 - 12:40

    Sounds like you did some research before signing up and at that point you were happy with the course. You should have looked at the refund policy and reviews as $1500 with a HUGE discount rings alarm bells to me, especially after doing some Udemy courses that were $100+ dollars for free and they were free for the reasons you have indicated.

    On the flip side some of the free Udemy courses that were normally $19 were worth more than the $19 IMHO.

    Do your research and check out the refund/cancellation policies before you spend allot of money. Would you go and buy a Nokia phone for $1500??? No as it's not a Nokia phone anymore, its a HMD built phone with a modified Android that is modified by Nokia and as such would be worth less than $1500 in most stores.

    • supercyril on 16/02/2021 - 12:50

      Yep I totally agree with you.

      I know about Udemy, Mike Wheeler etc.. But I was after some proper Onsite/Online Classes with an actual teacher and not the content from Youtube, Udemy etc…

      I ended up going with FocusOnForce and the content is absolutely amazing for learning and I should have stuck with that.

      I'm going to fight for a partial refund otherwise I'll take this to all social media with reddit/twitter/google reviews and make them look bad. Because from what I can see, they sell those Online courses frequently to people all around the world.

      • AndyC1 on 16/02/2021 - 13:44

        I would still put up reviews after getting the refund as it will allow other people to see what the course is like and hopefully stop someone else paying for a bad course.

  • supercyril on 16/02/2021 - 17:03

    This is a copy of their answer after I sent them an email yesterday:

    **Hi,

    I am extremely sorry you have faced this unfortunate issue and I am aware of your reasoning and I understand the frustration you must be facing. I have forwarded your email to all my senior-level managers and they are hoping to make things right with you. As a gesture of goodwill, is there any program on the website which you feel is needful in helping you with your career goal? It can be any of the Individual or Master courses, this can be provided for free of cost to you. If in case you find any program as such please do let me know and I shall get it done for you.
    Your complaint has already been escalated and they have informed me that they would be helping you out in whatever decision you make. Again, I apologize from my side personally as this is not the outcome I had expected you to have when you had trusted me and purchased the program.
    So please let me know if there is a course of your choice or anything else which you would want or if not then, please let me know and I shall do the needful from my side.

    Thank you!**

    Of course I'm not going to ask any other course seeing how poor the current one is.. I asked for a partial refund because I want to pay what everyone else paid for obvisouly..

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