I pre-order s21 ultra 256gb through Samsung education site (1559 or something like that) and it was delivered on 22/01, yes, one week before the release date. When I started to set up my new phone, I started to face some issues with lagging and frezzing but I continued playing with besides all the lag, I thought that could be just something simple that a few reboots would fix it. I tried that a few times and didn't worked then I went to Samsung store (George St Sydney) but they told me that was a new phone and that was normal and I should wait for a few updates. Then I went there again on 27 and 28/01 to complaint more. On 28/01 they stayed with my phone until next day to provide a report. I was called to go to the shop on Friday 29 because my phone really had a problem and they could not fix it. So, a replace would be required. On 3/2 they sent me a label to sent the phone back to them to be replaced and since then, I'm waiting. Since then, a lot of miscommunication from Samsung side. Last Monday (15/02) they told me that they were just waiting for star track to pick up my phone and delivered it to me. But today they said that they are checking availability. On 17/02 I raised my matter (complaint) to ACCC.
Am I crazy to be angry to wait more than a month to solve a case of a brand new phone that came with a problem from the factory??
Any ideas on what else I could do?