Just wanting some advice on whether you would consider this a major failure under ACL or not?
Our Asko washing machine was bought in December and a month later in January, we noticed that the machine was leaking water which had spilled out onto our apartment floor. After a technician came to inspect the machine, it turns out the machine valve is broken and it means that, even when off, the drum of the washing machine slowly fills up with water - until it leaks out of the door.
I have called Asko's service call centre 6x times over the course of 3 weeks in trying to speak with a manager, who is yet to call me back, as I want the machine replaced entirely and not repaired but so far they are adamant that they consider this a minor failure as the part is only worth $50 and is easy to fix.
I believe that it is a major failure, as had I known about this problem (and Asko's terrible customer service) I would have never purchased the washing machine.
Would love any opinions as to whether you would consider this a major or minor failure?