I purchased a new microwave (~$400) in November after our other 12 year old unit started playing up. I bought an LG which was fantastic, was big to accommodate the needs of my family and has handy features that we didn't know we needed until we used them! Late January, the units heating function died, and taking it back to the well know retailer in Victoria, we were told the unit needed to be repaired.
Despite being annoyed that my new unit needed to be repaired already, we were provided a loan unit that is well underpowered and significantly smaller than our new one. The unit has been in repair for a month now and I have had to call each week to ask for a status (to which there has been none - it's still in for repair).
The smaller unit obviously works, but it's a pain in the butt. If I had some spare funds, I would buy another unit to escape the inconvenience. LG or the retailer won't offer a new unit and I'm annoyed at their customer service; mainly because each time I call theyvmention that if it's not back by a date the follow week they will call to notify me, and never do!
What are your thoughts? An I being an entitled twat? Should I suck up the inconvenience? Should LG give me a new microwave?
Thanks for your thoughts.