I lost my apartment security swipe card last week, I have submitted the replacement application form and paid the charge $80.
However, the real estate manager told me that I need to find out the code of the lost swipe card myself. It is complicated task for me, and I think the real estate admin office should have the records of every apartments' swipe cards. I think it is the work of estate admin not mine! I am confused.
Should I have the responsibility to find out the code of the lost swipe card?