Company taking more than 3 months to make a security door - normal?

kanad on 11/03/2021 - 13:21

I wanted to install security screen doors for my home in Melbourne. Last December after the lockdown was over I visited the Head office showroom/factory of what seems a good company with many branches, looked at the display doors, talked about the stuff and a few days later a friendly guy turned up, took measurements, gave me the work order quote and I approved. Received quote in email. I didn't have to pay any deposit.

At the time the guy said due to Christmas shutdown I am looking at early Feb for installation. Called up in Feb and he apologized and said there is delay in manufacturing and I am looking a first week of March. I said I am very unhappy.

Feb passed and I didn't hear back. Called yesterday and the office lady took the call, again said they are having backlog and said the guy will call me back to update me. I haven't got any callback.

Apart from the fact that I am angry, is there a genuine lack if manufacturing capacity in the industry? Do we not have steel or workers?
The only saving grace is I didn't have to make an upfront deposit, but this is ridiculous. I fear that if I got to another company they will also take 3m+ as this is an systemic industry issue.

How will the economy work if it takes more than 3 months to make a door?

Home & Garden

Comments

  • Bren20 on 11/03/2021 - 13:24
    +2

    Call around, get a new quote, see how fast they can deliver. If they can do it within a week and you're happy with the price cancel the first order

  • SydStrand on 11/03/2021 - 13:31
    +14

    It's a process. They have to cast the mithril, then weave in spells that ward against lockpicking, etc.

  • resubaehtgnolhcs on 11/03/2021 - 13:40
    +11

    Sounds like your door is being manufactured overseas (hence the delays). Look for a company that manufactures locally.

    • Seraphin7 on 11/03/2021 - 14:01

      Yep, your door hasn't been put on the boat from China yet.

  • innov on 11/03/2021 - 13:51
    +1

    All industries are facing these challenges. My production lead times have blown out from 3 months to 6 months.

    These are exceptional times with COVID so if the door is manufactured overseas then there are many mitigating factors that can delay the order.

    Even if they were made in VIC, I'd expect there be a delay because of the lockdowns the states' have.

  • Xistn on 11/03/2021 - 15:25
    +7

    Hi We Chinah,

    We have your door, we keep your door.

    lovely door.

  • Dont Care on 11/03/2021 - 15:35

    You need to take on some perspective. Do you know how long it took to build a wall between US and Mehico?

  • pegaxs on 11/03/2021 - 16:53

    Do we not have steel or workers?

    Basically. Like almost everyone else, it's cheaper to have them made in China and shipped out here. Backlog at the factory in China + Chinese new year + black logs from shipping…

  • spersephone on 11/03/2021 - 19:40

    I got a great security door but we had to wait for ages too. It was quite ridiculous how long it took, and then they forgot to give us extra keys. This took weeks to organise as well. In the end, we have an awesome new door (marine grade mesh looks so much nicer than the horrible old version), but it was painful. This was two years ago now, before the slow down.

  • AlienC on 11/03/2021 - 21:32

    Who are you securing it from? Do you have somebody that wants to download your house?

    But in all honesty is doors plus no fuss not a thing anymore because I would go to them.

    • Euphemistic on 12/03/2021 - 12:12

      From a renovation forum I’ve been a part of. Doors Plus are to be avoided. Too much money spent on advertising, not enough on quality product or installation.

      • AlienC on 12/03/2021 - 18:42

        That was my guess too.

        If the ad looks too good to be true it usually is to distract you from the other stuff also poor allocation of resources.

  • burtie on 13/03/2021 - 08:33

    I had two crimsafe windows installed last year in Brisbane. They quoted and ordered at the end of July and installed at the end of October. They were manufactured in Brisbane.
    I had the rest of the house done about five years prior from a different company which shipped them all over from China. That also took around 2 to 3 months…

  • Euphemistic on 13/03/2021 - 09:08

    Normal? Probably not. Unexpected? Also probably not.

  • Logical on 13/03/2021 - 23:41

    Place an order online with these guys: https://www.seconline.com.au/ it will be most likely half price than your quote and will be shipped to you in around 1-2 weeks. They have easy DIY solutions which tell you how to measure everything and order a custom door size correctly.

    I doubt very much that your company is making you that door as you never paid a deposit… So cancel it immediately.

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