I've had an occasional issue with my bank where I write the drawers names onto my deposit ticket where required, yet when my statement arrives, they only list "3 cheques" & a total. I use this as a 2nd way to verify payments have gone through properly, (bank is not in my current location, so have to travel). Many times when I'm handed a cheque, or it arrives in the post weeks later, it takes a while to deposit it, so I like that the drawers name is requested on the deposit slip & shown on my paper statement.
However, a few days ago I noticed the mistake again (no names), so messaged bank (this has happened many times, but I caught it earlier before). Anyway, I got a snippy note from a manager saying I'd be charged to find out who the drawers were! I replied I shouldn't have to pay as it was their mistake to omit them. This manager (apparently doesn't know how their own bank works) then said they never put drawers names on statements? I was, Wth? They ALMOST always do, for years. I didn't reply further, as they'd actually provided the lost names.
TD,DR: does your bank list the drawer/direct deposit names?