Google Charged Me Twice

LAusDaniel on 21/03/2021 - 07:45

Thanks to the good people of OzBargain I purchased myself a Chromecast with Google TV from Google for $139.99 with the netflix subscription.

A total of 10 days latee I have been charged the same amount again as a recurring subscription.

How do I contant them directly to have this resolved? Its beyond ridiculous

Financial

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Comments

  • Quantumcat on 21/03/2021 - 07:51

    Go to the contact us page of wherever you bought it from?

    • Porker on 21/03/2021 - 07:59
      +7

      I thought that would have been the first point of contact to try resolve the issue….

      Helplessness runs wild.

    • AusDaniel on 21/03/2021 - 08:01
      +1

      Google doesn't exactly have a "contact us" option anywhere apart from putting in a ticket with expected weeks waiting.

      Ive done as such but I was curious to see if anyone knew of a way to contact them directlt

      • Quantumcat on 21/03/2021 - 08:05
        +1

        If they don't get back to you in a day or two start a PayPal dispute or credit card chargeback. And if PayPal make sure to remove the payment authorisation so they can't keep doing it.

        • AusDaniel on 21/03/2021 - 08:09
          +1

          I removed the authorisation to avoid it happening again straight away. Thanks for the advice

    • Seraphin7 on 21/03/2021 - 15:10
      +1

      @Quantumcat is not providing the level of service expected of OzGoogleHelp that is expected of our operators.

      Please provide your BSB and account number and I'll arrange a refund for you this afternoon.

  • Hithere on 21/03/2021 - 08:01
    +1

    Member Since
    23 min ago

    Welcome to OzGoogle OP.

    • newbiesh on 26/03/2021 - 15:12

      Good bot.
      Bots getting smarter…

  • websterp on 21/03/2021 - 08:20
    +1

    https://support.google.com/store/gethelp

    Seriously!!

  • PensionerXXL on 21/03/2021 - 08:23
    +5

    ozbargain should get folded into the ATO with all the money it's tracked down

    • holdenmg on 21/03/2021 - 08:26
      +3

      I login to MyOzB.gov.au

  • Hardlyworkin on 21/03/2021 - 08:45
    -1

    Google it.

  • djones145 on 21/03/2021 - 09:28
    +3

    I got this for you mate
    send me you bank details, cred card, password, measurements, adress, birthday, passport number, licence number, Medicare number and 10k and I'll get it done and get it 100 dollar refund

    I'm stuck on a oil rig too so it might take some time

  • simb24 on 21/03/2021 - 09:52

    If you paid by PayPal, go to you account get your payment details to google, PayPal usually provide valid email to payees. I got some emails addresses to contacts directly with businesses, who has only website contact with us options.

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