My terrible S21 Ultra experience:
19th Jan: I pre-ordered an S21Ultra in its online store .
1st Feb: I received it, very happy with phone and camero and the wirelss charging trio. Battery is a bit issue but ok.
10th Feb: It breaks down. It basically disconnects SIM card and drain battery 50% per hour by itself. I brought to the store, the staff says exchange/refund takes 2-3 weeks. A brand new Phone! IphoneOppo/Huawei gives you exchange on the spot! I said OK and leave my phone and let them do the exchange.
After 5 days, samsung online chat agent says it is a faulty phone and i will receive my exchange.
After 10 days, agent says due to availability it may take 3 weeks.
After 15 days, agent says my faulty phone is still on its way to the warehouse
After 20 days, the E-commerce team said due to availability, it will take another 3 weeks.
After 25 days, Samsung store said they just shipped my faulty phone to the warehouse.
After 30 days, the E-commerce team said the warehouse still did not received my phone. it will take another 30 days and i said it is NOT accepetable. after 2 hour phone call, they agree to give me a case manager to look into this issue.
After 35 days, E-commerce team the warehouse received it but forget to label it as "received". Now after 35 days my faulty phone is finally received by them.
After 40 days, they said a case manager is looking at my case again.
After 42 days, i received my exchange phone.