Just wanted to get an opinion on this. I bought myself a Surface Laptop 2 for University back in 2019. It's warranty just ended 1 month ago and I've noticed that the felt on the keyboard is peeling back along the bottom and the sides.
My laptop has barely had any use as online learning has lead me to using my desktop to study at home, and for a "higher quality laptop" I feel like this really shouldn't be happening, especially when its only really had a year of use. Would these damages be covered under the minor damages section of the ACCC?
I read on the US Microsoft help forum that they consider this cosmetic damage and not covered under warranty, but I know Australia has better consumer protection.
The only way to raise a request with Microsoft now seems to be having to pay for an out of warranty service.