My recent orders delivered by Deliveroo / Menulog were extremely slow. I ordered at around 6 or 7pm, just local restaurants, and 1 hour later the system still couldn’t allocate a driver. This happened to at least 70% of my recent orders, they will finally take about 2 hours to arrive. And of course food was a bit cold when they arrived. But my orders on Ubereats were mostly fast delivered in any time (15-45 minutes). I reviewed every order on Ubereats, but not on Menulog / Deliveroo (there’s not even a review button on Deliveroo app). So is it possible that when I ordered via these two platforms, the driver saw I’ve never reviewed their service so it’s pointless to take my order?
Appreciate the answers from drivers. Thanks in advance.