Bad Experience with BPC Tech, All 5950X Orders Cannot Be Processed. Forced to Refund or Buy a Bundle

LCousieG on 23/03/2021 - 23:37
Last edited 24/03/2021 - 12:27 by 1 other user

Hi all, just want to share an experience I had with placing an order for an AMD 5950X with https://www.bpctech.com.au/.

Find my full email exchange here, but here's a TL;DR:

Order placed 12th Jan, asked for an update today after another coming soon date change.
Response was all 5950X orders cannot be processed.
5950X is only available in this bundle.
The only options are to get a refund or get the bundle.
The coming soon date on the 5950X is not real.

The main pain point for me is the lack of communication. Shit happens and I understand if they can't realistically fill my order, but don't leave my order in limbo for 2.5 months with fake coming soon dates.

The sales contact claims all orders are being cancelled after I queried him, but you can still buy the individual 5950X on the website so I can't verify this.

I had a good experience with my ASUS 3080 TUF Gaming OC order on BPC Tech, which is why I moved my pccasegear 5950X order over. Which in hindsight was a mistake as I would have my CPU by now.

If you have a pending 5950X order with them I would contact their support for an update.

Computing AM4 AMD Computer Component CPU

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Comments

  • spackbace on 24/03/2021 - 00:04

    2.5 months

    Umm… Who waits that long before demanding a refund?!

    • Baysew on 24/03/2021 - 00:07

      New OzBargain members do lots of crazy stuff.

    • Tech5 on 24/03/2021 - 01:11
      +4

      The wait time for GTX 3090, 5900x, 5950x has ballooned out a lot. For example, at CPL, people who ordered in December are likely still waiting.

      Pay to hold your spot, or refund and lose it.

      • xordis on 24/03/2021 - 11:27
        +1

        This.
        People have been waiting since September for GPU orders to be filled.
        It's simply a matter of wait and hope or miss out.

        Quite a few people have sometimes 2-3 fully paid orders hoping to just get one.

        • CousieG on 24/03/2021 - 11:34

          Yup, for any other order I would just grab my refund an move on.
          But not notifying me of my unprocessable 5950X order means me placing another order on a different site at a very late date.

          The end of a queue in late March places me very far out 😢.

    • CousieG on 24/03/2021 - 10:07
      +1

      The 5950X is a near non-existant item currently, your only choice is to hop on month-long waiting lists.

      • archieduh on 29/03/2021 - 22:30
        +1

        Thanks for sharing. Feel bad for you. Especially these trolls in the comments when you're trying to help.

  • [Deactivated] on 24/03/2021 - 07:27
    +6

    This restriction of bundling is so wrong. I've bought all the parts I need and now am just waiting for a chip to become available. But I don't need an attached motherboard, I have a motherboard.

    • truongster on 29/03/2021 - 22:48
      -1

      Aside from getting rid of unpopular stock, it could be seen as a way to prevent miners? Perhaps it's wholesaler driven not the retailers themselves?

  • pharkurnell on 24/03/2021 - 08:22
    -3

    Member Since
    8 hours 53 min ago

    First Post
    8 hours 44 min ago

    wonder what their usual OzB name is…

    • brendanm on 24/03/2021 - 09:09
      -3

      This. "New member" but knows how to quote, link correctly etc. Hmmm

      • CousieG on 24/03/2021 - 10:13
        +5

        All internet forums have the same syntax, nothing special here.
        I usually lurk on Reddit, posted here on the advice of a Reddit comment.

        • brendanm on 24/03/2021 - 14:28

          Well there you go, I am not a Reddit user at all, and don't know what markdown is. Learnt something today.

      • deme on 24/03/2021 - 11:16
        +3

        It's markdown

  • PensionerXXL on 24/03/2021 - 08:51
    -3

    im glad you didnt get a 5950x

    its a really good chip for productivity and id hate to see how many shit posts filled with tears you could churn out with it :)

    • xordis on 24/03/2021 - 11:37
      +9

      Hardly a shit post.

      The guy ordered a product and paid in full 3 months ago, and is now being told they will not supply him with the product unless he buys it bundled with another product.

      It's not like they have to split the product to sell him the item he purchased. They are just trying to profit off the shortage of one product by bundling it with another product that is easily available and charging both at a premium.

      Given BPCtech is a frequent poster of their own deals on OZB (self promotion as opposed to user posted), I think it's a more than fair thing to post given the bad customer service.
      He was also told he should post it here as it may get more support (although I think that is too late now he has started the refund process)

      (reddit post)

      goodpricefriedrice 2 points 12 hours ago
      Yeesh, thats bad. Post it to ozbargain, will probably gain a lot more traction and potentially bpc too

  • AndyC1 on 24/03/2021 - 09:02
    -4

    Another newbiee post….

  • deme on 24/03/2021 - 11:16
    +1

    OP this happened to me over 25 years ago with Gateway computers, who then went bankrupt shortly after I'd said refund now.

    Same bs excuses.

    Get the refund now and run.

  • Garbotoxin on 24/03/2021 - 11:20
    +1

    A lot of things have changed in the last few months with regards to retailers obtaining components from the distributors. Due to the demand of new CPUs and RTX 3XXX series, a lot of distributors have been required to order eg. 10x motherboard or 10x PSU per CPU/GPU that they want to order. If they sold every CPU/GPU standalone, they'd just be left with a bunch of motherboards that will take longer time to get rid of - which is why they've taken the approach to sell bundles or whole systems only with these components.

    • CousieG on 24/03/2021 - 11:28
      +1

      Yea, I didn't want to jump to conclusions with the bundle constraint as I didn't know the context around it.
      The main pain point is just the lack of communication and the fake coming soon dates.

    • xordis on 24/03/2021 - 11:41

      Interesting. I never thought the wholesalers would have been doing this.

      I know in other sectors it's a normal thing. LEGO for example. You need to buy 10's of thousands of dollars stock up front, and you cannot just buy one range, ie star wars or technic, you need to buy across the entire range. (duplo, friends, city, etc)

      Either way though it's the price of doing business IMO

  • cheesecactus on 24/03/2021 - 11:42
    +3

    That's pretty poor form from BPC.

    Take your money and run to somewhere more reputable

  • badonde on 27/03/2021 - 20:56

    Wish people would not post items with these guys, they have been charging scalper prices for gpus since the get go. At least ebay scalpers are honest about scalping

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