AirAsia in Financial Difficulty - Submit Your Proof of Debt

LINFIDEL on 27/03/2021 - 02:14
Last edited 27/03/2021 - 02:19

AirAsia has sent out emails addressed to its creditors (those with flight credits for cancelled flights).

From support:
Proof of Debt must be submitted by 7/4/21!
to our physical address at RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (klia2), 64000 KLIA, Selangor Darul Ehsan, Malaysia.

Please provide copies of your booking confirmation, tax invoices, and/or other documents which could substantiate the total amount claimed.

If you missed the submission by the Relevant Date … AAX Group reserves the right to rely on its records to ascertain the amount of debt owed to you. You will still be included in the POD exercise.

Email: 26 Mar 2021, 11:55 pm

Dear valued creditor.

Please be advised that we have published an FAQ outlining all the common questions and answers relating to the AirAsia X restructuring and Proof of Debt process.

You can refer here
https://support.airasia.com/s/article/AirAsia-X?language=en_…

If you still have any questions please contact us at [email protected].

AirAsia X

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Comments

  • INFIDEL on 27/03/2021 - 02:23
    +1

    I think my credit for return flights + meals is gone. Paid for in Feb 2020.
    Aircraft leasing companies are being offered almost nothing.
    Those with cancelled bookings are at the end of a long queue of those owed money.

    Sending in proof by mail is far too difficult with so little time to reach KL by 7/4!

    Courier Letter (2-3d) would make it in time.
    Express Letter (6-12d) might.
    https://auspost.com.au/service-updates/international-deliver…

    • morse on 27/03/2021 - 03:40

      Do you know anyone in KL who can print out the docs and post them for you? There might even be some sort of online service that can do this.

      • INFIDEL on 27/03/2021 - 04:32

        Documents need to be certified - original & copy need to be seen by JP. You can't then submit a copy of a certified document.
        So your suggestion won't work.

        As stated, they will go by their records, which should show what we paid.

        Its a complex process more for major creditors. They are checking their books to see how much is owed. Then negotiate a settlement through the Malaysian court

  • Muzeeb on 27/03/2021 - 02:55
    -5

    You pay cheap
    You pay twice

    Someone

    • INFIDEL on 27/03/2021 - 04:27

      Pointless, incorrect & heartless homily.

      Little unexpected problem called Covid…
      Closing borders, stopping flights, slashing profits. It's happened for a longer than expected time. So, businesses fail.

      That has nothing to do with price paid!

      People who paid very high prices (eg luxury cruises) can be & are in similar situation with lack of refunds due to Covid. Those companies similarly have high costs & no income - they could easily fail.

      Even with the help of ACCC, they are being charged an administration fee (many times larger than my potential loss) to get their bookings refunded.

      How is your homily appropriate to them?

      So many people have bookings or credits with airlines - that could fail without assistance. I have a much dearer Jetstar domestic flight coming up…

      Some businesses will likely fail due to the current situation. Expect more hardship.

      Flown cheap so many times over 15 years without a problem - until now.
      The loss on 1 amazingly cheap return fare barely alters the overall cost in that time!

      Others will be affected far more then me.
      Just posted this information to help those affected.

    • INFIDEL on 27/03/2021 - 05:29
      +1

      Booked to fly not so cheap - with included Champaign & treats. When I arrived at the airport, the airline had failed!

      Had to pay twice - to arrive for a meeting.

      A dear price paid is never a guarantee!
      Which disproves your simplistic homily!

      And a very strange saying for a bargain site!

  • lookin4bargain on 27/03/2021 - 06:24
    +3

    I was able to do a credit card chargeback. Have you tried this?

    • Muzeeb on 27/03/2021 - 06:50
      +2

      Accurate, correct and helpful homily.

      • INFIDEL on 27/03/2021 - 07:03
        -2

        Lol. Of course you realise you replied to the wrong comment. Not very "Accurate, correct and helpful"😉

        Why are you even on a bargain site with that belief against reducing costs??

        Even airlines with high prices were facing financial difficulties - if it weren't for massive government assistance.
        As I've demonstrated - your simplistic homily is useless when dealing with complex Covid related issues.

        And an homily is a tedious moralising lecture! Glad you agree.

        • Muzeeb on 27/03/2021 - 09:13

          No I replied to the correct thread.

          Lookin4bargain had a nicer homily than mine.

          My original homily was to advise that when you choose a low cost airline you take on additional risks compared to a major airline. Plenty of low cost airlines no longer exist both before and after covid.

          • INFIDEL on 27/03/2021 - 09:31
            -1

            @Muzeeb: By definition that was not a homily! It was useful advice.

            Many high cost airlines also no longer exist! Including national carriers. It was a bad year last year for airline failures!

            There are many reasons why businesses fail - at the moment Covid is a major factor! And the effects & uncertainties of pandemics are very hard to factor in! Many are being kept going here through massive Government support.

            A fact about when a business fails…
            the more you paid / invested, the more you lose!

            • Muzeeb on 27/03/2021 - 09:48

              @INFIDEL:

              A fact about when a business fails…
              the more you paid / invested, the more you lose!

              Source?

              • INFIDEL on 27/03/2021 - 09:55

                @Muzeeb: You work it out! It's pretty basic.

                Source - business insolvency cases.

                When a business fails that you have unsecured funds or credit in - any distribution is a (usually small to 0) proportion of that amount. So the more you risk - the more you lose!

                Paying a higher price = you will lose more if the business fails.

                There is always that risk. So people take out insurance - which may not help in a pandemic!
                (I don't. I've never had a need in my extensive budget travels - up to 9 months per year overseas.)

                That's why AirAsia is asking all creditors to state what they are owed. The funds in the business (less costs) can then be apportioned based on those claims. That is the reason I posted this.

                I try to minimise my losses for the greatest benefit, but take the occasional punt.

                So I won't be lodging a formal claim. A small proportion of my small payment is not worth the time, effort & costs.

                I kept my exposure small, with a chance of a holiday if it paid off. I wrote that off nearly a year ago.

                • Ughhh on 27/03/2021 - 13:00

                  @INFIDEL: I'm surprised the completely missed the point lol

                  When a business fails

                  There is a higher chance of the business failing when it's a low cost carrier.

    • INFIDEL on 27/03/2021 - 06:50

      No. It certainly was discussed but there was little feedback that it was successful.
      When did you do it?
      I paid by Credit Card through PayPal, in Feb last year.

      • lookin4bargain on 27/03/2021 - 07:58
        +1

        Was due to fly in April last year during Easter break. So it must have been in April that I did that. I filed a chargeback as soon as I received the cancellation email. It took me a few months to get a refund though. At first they refused it, but when they finally refunded, the booking is gone from 'My Bookings' and I can't retrieve it.

        • INFIDEL on 27/03/2021 - 09:06
          +1

          Thanks for that.
          My flight was cancelled in May.
          Earlier flights were offered refunds.

          As I unfortunately didn't pay directly with my CC, but through PayPal, it made it more complex. PayPal didn't want to know. I didn't try a charge back.

          It was a relatively small amount which I didn't follow up. Glad I didn't pay much! (Twice what I spent today on alcohol! I'll just drink a little less.)

          No big issue for me, but may affect others a lot.

  • bargain huntress on 27/03/2021 - 10:16
    -6

    learn a lesson here;
    dont book flights with young airlines
    airasia = 27 years old = much higher probability it will go bankrupt

    How to start an airline - Wendover Productions - https://www.youtube.com/watch?v=VjiH3mpxyrQ

    and before you yell at me too; this was true before covid; if anything covid might help startup airlines

    • INFIDEL on 27/03/2021 - 10:34
      +1

      Long list of airline failures in 2020

      It would be very unwise to judge a business only on 1 characteristic.
      Pre-Covid, a number of very old airlines had failed. They may not be agile & adapt to changing conditions.

      27 years is not young in the airline business. Just nothing like Qantas etc.

      • bargain huntress on 27/03/2021 - 11:39

        did you watch the video?

        • INFIDEL on 27/03/2021 - 11:58
          -1

          Based on a ludicrous idea that all you need to know to predict the success of an airline is 1 thing - how long it's been flying… I wouldn't waste my time!
          Like all simplistic claims like that, it's not that simple. But it sells / gets clicks!!

          • bargain huntress on 27/03/2021 - 12:03
            +1

            @INFIDEL:

            • facepalm *
            • INFIDEL on 27/03/2021 - 12:11

              @bargain huntress: Well that's how you explained it!

              Its off-topic & doesn't seem to make sense in this discussion about loss of a lot of credit for many who booked on AirAsia.

  • slknv on 27/03/2021 - 10:39

    So, ignoring all the philisophical debate about homilies eyeroll
    I had two flights in June 2020 that were cancelled and "credit" allocated to my account. Should I bother doing all the paperwork which won't get to KL in time, or just let it ride and see what happens (accepting I'll probably not get a cent back), or try a chargeback?

    • itx on 27/03/2021 - 12:53

      The likelihood of getting anything meaningful back through the receivership process is low (but perhaps still worth a shot), so I'd try the chargeback path in the first instance. Did you explicitly accept the credit? If you did, the chances of your chargeback claim being successful goes down. And since your flights were ~9 months ago there's a risk that your bank won't accept a chargeback claim at all.

      When submitting a chargeback, keep it nice and simple:
      - put it against the most appropriate chargeback category (probably goods/services not received, and Airline is in receivership so not in a position to provide replacement goods/services)
      - stick to facts; no sob stories
      - only provide the evidence necessary to support your claim; nothing more and nothing less (i.e. booking confirmation to show your original flight booking, email from AirAsia advising of cancellation, any emails you have showing attempts to get a refund from AirAsia)

  • Adredocto on 27/03/2021 - 10:42

    Did you have travel insurance? I was able to make a claim for an overseas airlines be that had gone into administration.

    • INFIDEL on 27/03/2021 - 10:50

      Did you use it during covid?

      (I only once used travel insurance when I was 18. My broker pointed out how silly I was. It was not designed for my type of travel. Never bought again.
      It doesn't suit my prolonged budget travel where there is little chance of making a claim. But it may suit others.)

      If the cause of financial problems are covid related - insurance may not cover it.
      A lot of reduced income was related to Government travel restrictions & border closures. That was the reason for the cancellations & credit offered. Again may not be covered.

      Only way to know… Check with your travel insurer - they should spell this out on their site.

  • Adredocto on 27/03/2021 - 11:13
    +2

    It was during covid however I worded the claim being the airline was unable to provide service because they'd gone into administration - not because I couldn't travel. Didn't mention covid but obviously insurance knew that it was happening and still paid out.

    Can't imagine going abroad without travel insurance for medical. You end up in hospital without coverage and you are in for huge bills

    • INFIDEL on 27/03/2021 - 11:26

      That's great. Yes - it's often in what you say or don't say!

      Over 15 years, I've been through major earthquakes that killed so many thousands (Japan & China), & a pandemic (Japan & S Korea), seen too many corpses, detained at gun point by military, & a lot more. Volunteered in tiny villages. But never been to hospital.

      Never needed assistance that could be covered by insurance. Just adapted & was flexible in my travel plans.
      That's not normal travel, so insurance isn't designed for it.

  • dcep on 27/03/2021 - 15:47
    +1

    does this mean airasia is closing down ?

    • INFIDEL on 27/03/2021 - 16:03
      +1

      "Restructuring".
      Getting rid of their debt at lowest price they can negotiate.
      Then… stay tuned.

      Thank you for your patience as we continue to progress with the regulatory process to restructure our business affairs after submitting an application for a debt restructuring plan to the High Court of Kuala Lumpur, Malaysia. We are pleased to formally inform you that the restructuring process is progressing as planned, and we are now inviting all scheme creditors, including passengers, to participate in the proof of debt (“POD”) exercise.

  • a1234my on 05/05/2021 - 09:17

    Have anyone here success on VISA chargeback? For airasia and malaysia airlines ticket.

  • klrrider1 on 04/06/2021 - 20:40
    +1

    AirAsia X has received approval to restructure the company from shareholders.

    Meeting of creditors are due in late July or August.

    AAX wants to wipe out 99.7% of unsecured debts including credit accounts.

    • bargrin on 05/06/2021 - 09:45

      "Flys" in the face of this supposed remark by the CEO in April:

      https://www.lowyat.net/2021/236355/tony-fernandes-promises-a…

      I booked 5 flights where you only paid pretty much for taxes, assuming safe to book cause they supposed to refund taxes even if you a no show, but can't get them to even respond.

    • klrrider1 on 20/10/2021 - 15:27

      AirAsia X has received approval to restructure the company from shareholders.

      Meeting of creditors are due on 12 November 2021..

      AAX wants to wipe out 99.5% of unsecured debts including credit accounts.

  • bargrin on 23/07/2021 - 15:39
    +1

    Just got this email….

    Dear Guest,

    We are pleased to confirm that the validity of your Credit Account is now automatically extended to three (3) years (36 months) from the date of issuance.

    You can now log in to your BIG Member account on airasia.com or the airasia Super App, select “My Account” and choose “Credit Account” to see any unused balance.

    Remember, this doesn’t mean that you have to fly within three years’ time.

    The Credit Account allows you to book any AirAsia-operated flight on airasia.com or the airasia Super App and flights are typically available for booking 12 months in advance.

    As a customer driven airline, we’ve listened to feedback we’ve received and have extended your credit account to give you more opportunity to fly again in future. We hope that this change to our policy providing more flexibility and choice, will assist you to make your preferred alternate travel arrangements in the future.

    Aor more information on Credit Account or for more assistance, kindly visit the FAQ Page on our support site.

    Finally thank you for choosing a credit account and supporting AirAsia. Stay safe and we can’t wait to see you back flying with us again soon.

    Adam Geneave
    Chief Customer Happiness Officer AirAsia

    • slknv on 23/07/2021 - 16:20

      Just got that email too. Was hoping I could use the credit for booking a local hotel since we aren't going to be flying anywhere for years, but looks like it's flight credit only?

  • Eeples on 04/10/2021 - 14:58

    I’ve got $1300AUD credit with airasia.

    Am I kidding myself in planning to use it in September 2022 ?

    • INFIDEL on 04/10/2021 - 15:31

      According to email we received:
      Credit is valid for 3 years from booking date. You can book up to a year ahead.
      So need to fly by 4 years from original booking date.

      In my case:
      Booked Feb 2020, new Booking by Feb 2023, Fly by Feb 2024

      • Eeples on 04/10/2021 - 18:39

        Thanks.

        But I suppose I’m really speculating if airasia will be flying by September 2022 from Australia.

        (I also have an Orbitz voucher of $399USD for a specific hotel in Langkawi which has been extended to Jan 1 2023 and I’m not sure it will extended again).

        • INFIDEL on 04/10/2021 - 19:06

          Travel is so uncertain. And worrying to have money tied up like that. (My credit is only $140 for return ​flight.)

          Had a Jetstar flight next week (Gold Coast to Perth) cancelled by Jetstar this week.
          Could have cancelled earlier, as conditions had changed (14d $2520 quarantine) since booked in March.
          Was hoping for a cancellation to get a refund. Got it easily last night. What a relief!

          Planning for a holiday which may not happen, or credits may not be able to be used is frustrating. You have extra complications.

          Sure am glad of my easy refund with Jetstar. Hopefully will use the Air Asia credit by 2024!

          Best wishes for your travel plans!

        • INFIDEL on 16/05/2022 - 01:31

          AAX is flying from Australia now.
          And honouring credit for cancelled flights.

  • klrrider1 on 02/11/2021 - 09:00
    +1

    Creditors of AirAsia X are due to meet on 12 November 2021 in Kuala Lumpur.

    AirAsia X will attempt to wipe out 99.5% of unsecured debts including airline credit.

    • Eeples on 02/11/2021 - 09:14

      So, if Air Asia X is successful would this necessarily mean I would lose around 99.5% of my airasia credit?

      • Icecold5000 on 02/11/2021 - 21:17

        No. 100%

      • INFIDEL on 16/05/2022 - 01:32

        No 0% - credit & AAX flights now available.

  • klrrider1 on 02/11/2021 - 17:19

    Yes,

    AirAsia X needs 75% of votes in Category B (unsecured creditors, excluding Airbus) to pass the proposal. If passed, you will receive 0.5 Sen for every MYR AirAsia X owes you. This 0.5 Sen will be paid to you in 12 months time, if AirAsia X still going then.

    After 2 years and AirAsia X has met it's profit target, you will receive 10 MYR for every 2,000 MYR that AirAsia X previously owed you.

    I have used my AirAsia X credit to buy a return flight with Air Asia Indonesia in February next year from Bali to Jakarta..I hope Air Asia Indonesia does not ask me to cough up 99.5% of the price of this ticket, if the vote is passed..

  • klrrider1 on 09/11/2021 - 13:06

    Just a reminder to submit your proxy form by 10 am MYT 10 November 2021.

    See: https://www.facebook.com/groups/airasiaxpod/

  • klrrider1 on 12/11/2021 - 16:23

    According to this article https://www.freemalaysiatoday.com/category/nation/2021/11/12… AirAsia X received from all classes of creditors to wipe out 99.5% of unsecured debts including passenger credit.

    • Eeples on 14/11/2021 - 22:05

      Did Airasia X receive at least 75% support from each class of creditors to proceed with its plan?

  • klrrider1 on 15/11/2021 - 10:57

    According to AirAsia X, the plan was endorsed by 95% of each class of creditors. Up to now, my credit account with AirAsia has not been reduced by 99.5%.

    MAVAX the Malaysian Air Services regulator has written to AirAsia X telling them that paid air fares should not have been included as creditors. The association of Malaysian travel agents has also complained that travel agents and passengers have lost money.

    I have used most of my credit account to buy a return ticket from Bali to Jakarta in February next year with AirAsia Indonesia. I do not know if AirAsia X will cancel this ticket or ask me for more money.

  • klrrider1 on 20/11/2021 - 16:42

    Today I received a e-mail from AirAsia telling me that I am a creditor and that 99% percent of creditors agreed to the scheme of arrangement.

    There was no mention in the e-mail that 99.5% of my credit has been wiped out.

  • Eeples on 23/11/2021 - 10:58

    Credit Account still says: MYR 3941.60

  • Eeples on 23/11/2021 - 11:01
    +1

    Dear Sir/Madam,

    As you may be aware, we had our Creditors Convened Meeting (“CCM”) on AirAsia X restructuring on Friday, 12 November 2021. We understand you were not able to attend to vote or abstain from voting hence we would like to give you an update of the outcome.

    The scheme was voted through with success with 99% from all classes for the scheme.
    Under the restructuring law, besides being a shareholder, a passenger is either a debtor or a creditor. Since we owe you money, by definition, you are a creditor of ours, and are entitled to the compensation under the scheme through a very small amount of payment (which is all that can be afforded at this stage).

    Additionally, you are entitled to profit sharing of the airline’s profits in the years to come. More importantly, it is our intention that you will also get to utilise the money that we owe you in the form of travel credits to use for flight ticket purchases when we fly again, in full amount.

    If the restructuring fails, the airline goes out of business. So 99 pct of our creditors, even though we owe them vast amounts of money, have concluded that the airline is more useful to them being in operation and rather than not. Likewise, if we get the chance to fly again, you will be entitled to travel credits and compensation mentioned above.

    Which brings us to reiterate the most important point. We have clarified that when we fly again, it is our firm intention to put in place travelling privileges in the form of travel credits which can be used for future purchases of flight tickets once international borders reopen.

    We dearly hope that you will remain a customer of ours and we look forward to hosting you on one of our flights as soon as we start flying again.

    Regards,
    AirAsia X

    • Eeples on 23/11/2021 - 11:01

      Looks like they will honour my travel credits in full?

    • INFIDEL on 23/11/2021 - 11:17

      Business Basics!
      If they didn't honour (past) customer payments for flights, the reborn airline would find it hard to sell future flights!
      It would likely fail! A complete rebranding would be necessary - and expensive

      Of course, wording of "it is our firm intention to" means it may not happen.

      But it would be costly to reverse consumer sentiment if it didn't happen.

      Whereas honouring credit only means paying out basic marginal costs like airport fees & taxes. Other costs would be easily minimised by limiting redemptions to times when seats would otherwise be vacant. That is what they did in past heavily discounted AirAsia sale periods.

      Flights full of happy (past) customers would be PR gold for AirAsia! And reassure future customers to buy.

      Of course past payment credit may not fully pay new flight price to same destination. Mine was $124 Gold Coast - KL Return!

      • INFIDEL on 26/11/2021 - 21:13

        Much the same sentiment from AirAsia X CEO, reported by The MalayMail 25 Nov

        Is it better for the passengers if we are alive or dead? If we’re dead, the passengers get nothing. But if we’re alive, they will get all the credits, so which one would passengers prefer?” he was quoted saying.

        On the credits to be given to AAX passengers, Benyamin was quoted saying: “We may provide credit value for what they purchased, so if they bought something for RM1,000 (before), we will give it in credits with flexible terms.”

        Benyamin was reported saying that the reopening of international borders and the resuming of international flights could be up to a year later, and that AAX will for now look into how customers can use the credits.

        “We will do that over time once the flights have resumed. At the end of the day, the passengers are the bread and butter for this airline. If we were to shortchange them, it would have a big impact on the brand and the airline as well,” he was quoted saying.

  • klrrider1 on 13/01/2022 - 10:02

    Before the Air Asia X creditors meeting, I used some of my credit account to buy a return flight to Jakarta from Bali with Air Asia Indonesia next month.

    As I cannot get to Indonesia, I transferred these flights to July. Though my credit account has $A79, I was not able to use this credit account to pay for the additional cost of $A12, so I was forced to use my debit card to pay this amount.

    There does not seem to be any point of showing the credit account when you are not allowed to use it.

    • Eeples on 26/03/2022 - 21:02

      How was the $12 itemized?

      Was the additional cost of $12 for changing flights or for a flight difference in price?

      If the former then it seems fair, if the latter then it seems unfair. IMO.

  • Eeples on 26/03/2022 - 20:28
    +1

    Any updates?

    Has anyone successfully used any credits by booking other airlines via the airasia website?

    Thanks.

  • klrrider1 on 15/05/2022 - 22:33
    +1

    On Friday 13 May 2022, I received this message from AirAsia X:

    "Travel Vouchers to be extended to guests with travel credits

    Dear valued guest,

    We would like to inform you that we have recently completed our formal debt restructuring exercise on 16 March 2022 and are pleased to provide an update on your travel entitlements with AirAsia X (AAX) now that the legal process is complete.

    Further to the debt restructuring, travel vouchers will be issued to all guests who have unused credits in their account as well as to those guests who are due to receive credits for their cancelled flights.

    These travel vouchers, which will be issued within the next 3 months, will represent the full value of the credits outstanding in your respective airasia rewards member accounts, or due to you at the time of issuance, and will be valid for five years for redemption of AAX services only (flight code D7).

    Pending your receipt of the travel vouchers and to reinforce our commitment to prioritise all passengers with outstanding travel credits, all guests are also now able to make bookings for the recently relaunched AAX services (listed below) using their credits with immediate effect in the following manner:

    (a) online, via your registered airasia rewards account; OR

    (b) for those guests wishing to book travel now, who have not yet received their credits in their airasia rewards member account, please send us an email at [email protected] with the following details:

    Full name :
    airasia rewards ID :
    Route :

    Unrefunded booking number:
    (If you have an unrefunded booking number, please also provide this information to assist us to help you faster).

    Please allow three (3) business days for us to process your email request. All guests who have yet to register as an airasia rewards member, please click here to register using the same email that was used to make the original booking.

    For more information, please refer to our FAQs on travel entitlements here.

    In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them (as at and up to 30 June 2020) and will be reimbursed on the first anniversary of the completion of the debt restructuring exercise i.e. in March 2023. All such guests are also eligible to receive a portion of AAX's profits in the coming years.*

    The past two years have been extremely challenging for AAX due to the unprecedented ongoing effects of the pandemic and closure of international borders. We understand that this has also been a difficult two years for everyone and we wish to reassure you that our guests remain our top priority.

    We recently launched our first post-pandemic services from Kuala Lumpur to Sydney as well as to New Delhi and Seoul, which are now available for booking and as world borders continue to reopen, we are in the process of adding new services to all of our popular destinations in the near future.

    We look forward to welcoming you back on board with our great value fares and industry leading service.

    Yours sincerely,
    AirAsia X

    *Please refer to the Explanatory Statement relating to the debt restructuring for details.

    I am not sure what the above message actually means.

    Early in the year, I tried to make a online dummy booking with AirAsia X from SYD to KUL. My credit was not available on the payment page, but there was a message that I would need to ring AirAsia X to use AirAsia X credit.

    Last week, I tried to make a online dummy booking with AirAsia Indonesia for a DPS to PER flight. The AirAsia X credit was available and I could take it off the fare price.

    • INFIDEL on 15/05/2022 - 23:47

      Thanks. Didn't receive that email.
      Last email from AirAsia was in November about restructuring

      The main points:
      within 3 months travel vouchers will be issued to the full value of the credits outstanding, valid for five years for redemption of AAX services only (flight code D7)

      Or book online before that, using your credit found in App Credit Account.
      For example on newly operating AAX services out of Oz (Kuala Lumpur to Sydney as well as to New Delhi and Seoul).

      So can use full credits to book now.
      But only on AAX if using new Flight Vouchers.

      Reinstalled their app, reset password.
      Checked my Credit Account: cancelled flight payment amount stored as credit.
      Credit showing as Valid to 24/5/23

      • INFIDEL on 22/05/2022 - 23:01

        Email found in Spam folder

    • INFIDEL on 16/05/2022 - 00:33

      *Please refer to the Explanatory Statement relating to the debt restructuring for details.
      … I am not sure what the above message actually means.

      In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them …. also eligible to receive a portion of AAX's profits in the coming years. * <- (That's the asterisk it relates to.)

      Only of interest to those who are also business creditors who will receive 0.5% bonus & share of profits, due to the debt restructuring.

      Not relevant to us - who just bought flights & received credits.

  • INFIDEL on 16/05/2022 - 01:09

    Finding bookings from Oz on AirAsia app is problematic.

    Even the above promoted flights from Sydney on AirAsia app are likely to be with Singapore, Malaysian, Scoot, or Jetstar.

    Found AirAsia 3hr45 flight Perth to Bali 30% off for $623 one way!!

    No flights yet from my nearest cheap airport - Gold Coast. Flown many times from there, including to London in 2010.

    Cancelled flight was OOL-KUL $124ret!
    That credit won't get me far now.
    Hoping for good sales.

  • klrrider1 on 25/05/2022 - 22:20
    +1

    That e-mail from AirAsia X was more useful than I expected.

    Last year, I used part of the AirAsia X credit to buy a return flight from Bali to Jakarta before AirAsia X went bankrupt. I still had $A79.55 left over. I forgot about it and it expired two days ago.

    Yesterday, I applied to AIrAsia X for a flight credit. They replied today:

    "Dear valued guest,

    We are pleased to confirm that your AirAsia X (AAX) travel voucher has been credited into your airasia rewards account.

    The travel voucher is valid for five (5) years from the date of issuance and can be used to book future travel on AAX Malaysia (flight code D7) flights.

    Voucher amount : 79.55 AUD
    Voucher number : XXXXXXXXXXXXX
    Voucher expiry : 2027-05-24

    You may use the travel voucher as outlined below:"

    ATM the price of a AirAsia X fare from SYD to KUL is expensive. However, the price may come down.

    The proviso is that AirAsia X does not go bankrupt again.

    • Eeples on 26/05/2022 - 07:06

      I have received a similar email.

      The credit balance I had before is all now apparently a voucher.

      The difference is the voucher is good for 5 years whereas the credit balance was only good for 2 years.

      The voucher can be used for on D7 routes. I’m not sure about other routes.

      Really good news for me as my voucher is…
      3502.85 MYR

      • kerfuffle on 26/05/2022 - 07:06

        Same here, but my amount was about 1800MYR

      • INFIDEL on 26/05/2022 - 11:25

        Explained in 13 May email

        The main points:
        within 3 months travel vouchers will be issued to the full value of the credits outstanding, valid for five years for redemption of AAX services only (flight code D7)

        Also got credit moved to travel voucher, which has more limited use than credit.
        Only can use on AirAsia X flights.

        Now waiting for more flights to resume with sale to promote that.

        • Eeples on 27/05/2022 - 15:10

          And only used on base fare.

          That sucks.

          • INFIDEL on 27/05/2022 - 15:21

            @Eeples: Taxes were about all we ever paid!
            Think my cancelled OOL-KUL $124ret was only taxes.

            Likely won't save almost anything off sale prices :-(

  • klrrider1 on 17/06/2022 - 09:52

    Apparently, AirAsia X flew the SYD to KUL route from February to April this year, then stopped.

    They claim that they will recommence this service on 2 September, with fares from $A399 plus a fuel surcharge. They claim that this is only a small increase on their previous fares. I beg to differ. Back in 2019, I paid $A184 for a return airfare without checked in baggage flying SYD to KUL. Except, that I did not fly, as AirAsia X stopped flying and went bankrupt.

    They have very ambitious plans of flying to London, Istanbul, Dubai, Tokyo etc.

    • INFIDEL on 17/06/2022 - 14:10
      +1

      small increase on their previous fares - compared with AA previous normal fares.

      On Sale - my return flight OOL-KL was $124 in 2019 - but cancelled by closure of flights into Australia. Those definitely weren't normal prices!

      AA were previously flying to various destinations like Madrid, Seoul, & Tokyo. Check past Deals.

      Flew with Air Asia to London for $650 rtn in 2010. They used Malaysian Airlines unused slots, which didn't last long. Stopped in Malaysia both ways.

      They usually use KL as their hub. So there can be long delays to connect with next flight onto other destinations. Similar to Scoot.

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