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Refund Policies / Satisfaction guarantees are not bargains
For Vodafone users, they just sent out a text offering free data to compensate for the recent outage. I don't want more data so I called their help desk on 1555 and got a $5 refund for each of my 3 phones without any discussion. They might have offered more but I think $5 is fair. Best of luck!
I'm on prepaid Kogan and I got the whole weekend unlimited and free
That's a joke of an offer, it wasn't just the data. I couldn't call or text for most of the day
Do you pay more than $5 a day? If not why is it not fair?
I’ve actually seen heaps of outages, I don’t often hear of any monetary rebates because of them.
get a solicitor and claim for Depression.
No way am I ringing Vodafone’s customer service for $5 😂
Could be worse. You could trying calling Telstra customer service and spending the next 6 hours trying to get $5.
This isn't a freebie.
Sounds like 2010 when I finally got fed up with Vodafone's appalling performance and reliability. They let me out of my 24 mth contract a year early and I was able to keep the phone.
As that stage they offered me 3 mths free, I told them I don’t want free, I need a WORKING phone.
Pathetic. Take them to the ombudsman and they'll get hit with a higher complaint handling fee at least.
Did Telstra offer compensation when they had their outages over the past few years?
Unlimited data on the weekends after the major outages. IIRC
I'd take $5 over that
LMAOOOO so many drama queens here. go join whirpool
I have an expired prepaid plan with VF, but still received the offer: free unlimited data on the 24th and 25th.
Ah, I'm on Kogan prepaid, so no refund….