Marketplace
Hi,
I decided to take advantage of this free shipping code to buy a washer dryer combo. I also paid for premium delivery for them to remove the box and my old washing machine. I assumed that means the item will be delivered to my door step.
The courier sent me a text message today confirm the delivery date and it says “Standard Delivery: Ground floor only - No step or stair”. My apartment is up a flight of stair, about 12 steps. It also mentions old appliance needs to be collection ready, which I understand that they want it on the ground floor.
I live alone and am in no way of moving a 70kg washer up the stair on my own. I can contract someone to come and do it but they don’t have a specific delivery time frame and I need the contractor to remove my old WM before the new one comes.
Has anyone got experience with how Kogan’s courier handle this situation? If they refuse to take it upstairs, is there anyway I can argue to make them do it? Can Kogan intervene?
Please help a distressed lady out :(
Depends on the courier. If they stick to their delivery terms there's little you can do about it unfortunately. They may not even have a trolley capable of climbing stairs.
Arguing with them will only antagonise them and they'll leave your new washer in the hardest place to get to.
However, a smile and friendly conversation followed by a polite request with an offer of a $20 note may work for you.