Dinnerly Omission, Simple Mistake or Sales Technique?

Hi All,

We've just had our last week of "Dinnerly" meals delivered from a similar deal to this https://www.ozbargain.com.au/node/603329 and unfortunately in this last delivery they left out one of the packs of meat for a meal forcing us to purchase our own to complete the meal. We contacted them regarding the omission and to their credit they quickly dealt with it and have credited $10 back in to our account. Now that the trial period is over, we were not looking to continue with the orders. Overall the meals have been ok, but it just doesn't offer the time saving we thought over preparing our own meals as we still have to shop and plan everything else.

Anyhow to my skeptical question, is omitting this meat from our order and refunding as a credit on our last (trial offer) delivery just a sales technique to get you to continue on with ordering? Now I have $10 credit (technically our money) which I can use, if I order again, remembering that delivery cost is around $9, so really they've just thrown in free delivery for the next box, but now I have a reason to order again.

Has anyone experience the same technique with one of these meal delivery company trials?

I'd be interested to know if this was just a simple packing mistake or a deliberate ploy to get us to use this $10 credit on another order.

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Comments

  • Username checks out…

  • That $10 credit seems useless to you.

    Surely if they missed something, they should deliver the missing item free of charge?

    • Surely if they missed something, they should deliver the missing item free of charge?

      Or refund the $10. That's what I would be pursuing.

  • Just a packing mistake. You can push them for a real refund.

  • Yeah, to be fair I haven't asked them to refund to our card as it Is often harder to get done than its worth. Was just interested if others had a similar experience on the trials. Seems like basic mistake.

  • Ask to refund to card or just leave it imo

  • ….omitting this meat from our order and refunding as a credit on our last (trial offer) delivery just a sales technique….

    I really doubt it's their technique/strategy to try get people to continue ordering. The meat would be a pretty significant part of the meal so intentionally leaving it out would just be an easy way to piss off their customers. Plus with friends referring friends and social media, they'd be busted in no time if they tried to pull something like that on everyone.

  • Never had such packing mistakes with HelloFresh. I doubt Dinnerly would do it intentionally.

  • Ah for mistakes like that would almost always blame it on stupidity or carelessness first.

    Rather that deliberate fraud. Which charging a lot of people then not delivering it (the meat) would amount too.

  • can you email them and ask for your $10 back in cash / reimbursement into your bank account ?

  • No, it's not a sales technique. I tried dinnerly last month and stopped it after the promotion period. There was no missed item in our delivery.