We've just had our last week of "Dinnerly" meals delivered from a similar deal to this https://www.ozbargain.com.au/node/603329 and unfortunately in this last delivery they left out one of the packs of meat for a meal forcing us to purchase our own to complete the meal. We contacted them regarding the omission and to their credit they quickly dealt with it and have credited $10 back in to our account. Now that the trial period is over, we were not looking to continue with the orders. Overall the meals have been ok, but it just doesn't offer the time saving we thought over preparing our own meals as we still have to shop and plan everything else.
Anyhow to my skeptical question, is omitting this meat from our order and refunding as a credit on our last (trial offer) delivery just a sales technique to get you to continue on with ordering? Now I have $10 credit (technically our money) which I can use, if I order again, remembering that delivery cost is around $9, so really they've just thrown in free delivery for the next box, but now I have a reason to order again.
Has anyone experience the same technique with one of these meal delivery company trials?
I'd be interested to know if this was just a simple packing mistake or a deliberate ploy to get us to use this $10 credit on another order.