kwaker wrote: I see alot of people complaining about being rorted. I have had problems in the past too. What you need to do if you have a problem is contact the consumer trader and tenancy tribunal nsw or your equivalent to your state.
Fair trading does nothing absolutly nothing but waste your time and make things harder for you dont go there first dont go there at all. The tribunal offers a cheap fast and extremly easy (cant stress enough how easy it is) legal alternative you dont need a solicitor for.
You can ask for exemption of the fee and a phone hearing. They generally dont award costs if you lose so liability is not like going through court yet when they award you compensation it is court enforcable if they dont want to pay up :) These are clear contract cases usually the company does not want to make a loss sending an employee there which they have to or they lose.
Print the deal and your voucher and then explain in your app how they are not honouring your voucher and its all done. Also Just because they add terms and conditions does not mean the tribunal accepts them. Expiry dates also dont matter you have 3 years to bring it before the tribunal and even if your voucher expired the tribunal probably will still see it as you paid for the service so the expiry as per law is within that 3 years.
Play them at your own game they think they can stuff you around waste your time and ignore you and you will go away and bear the loss. Well its much easier to let the cttt harass them and force them to get your money back for you.
You typed it in ozbargain when you could have just spent the same effort on filling out the online form. :) hope that helps. if you all do it they will shish kebab themselves and cut out the monkeying around.