What to Do with Monitors with a Dead Pixel?

NinongSmart on 27/04/2021 - 11:01
Last edited 27/04/2021 - 11:34

I bought a Kogan 32" QHD IPS FreeSync 75Hz Frameless Monitor (2560 x 1440). I use it for mainly WFH (95% office use and 5% Starcraft 2) - I'm happy with the monitor. This is the first time I bought a monitor from Kogan and a Kogan branded monitor.

After about 3 months of using it, I then found one dead pixel in the middle of the upper right quadrant of the screen. It's small, but now I can't unsee it! Because I'm using spreadsheets and word docs, it's more obvious.

I spoke with Kogan's support team and they were pretty good. They emailed me a return label so I can send it back to them for their technicians to "inspect" the dead pixel, but they said that it might cost me money for shipping if the technicians can't find a problem. Now what to do next?

Can you share your experiences with buying new monitors:
Are dead pixels always expected regardless of brand or panel? Should I just suck it up and ingore the dead pixel since it will always be there anyway? Or should I just buy a Dell to minimise the risk of getting a dead pixel out of the box?

I'm thinking of getting a Dell S3221QS if Kogan gives me a refund.

Poll Options expired

0
Dead pixels do not happen often. Just use what you've got - a replacement will likely be the same.
7
Dead pixels do not happen often. Kogan monitors are fine - ask for a replacement .
18
Dead pixels happen often. It does't matter what brand or panel.
1
Dead pixels happen often. Buy a different brand to minimise the risk of getting a dead pixel.

Computing

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CrispyChrispy on 27/04/2021 - 11:05

+1

Well a dead pixel's a dead pixel. If you can see the dead pixel, then they can't say there's nothing wrong with it, because there is.

I have been using the same Samsung monitor for 3 years now, no problems at all.
- NinongSmart on 27/04/2021 - 11:16
  
  Do they use Samsung panels for Kogan monitors? I didn't know that!
YeemaiI on 27/04/2021 - 11:07

+2

Dead pixels do NOT happen often, they are NOT expected regardless of brand and panel.
Get a refund and buy from a better brand.
- NinongSmart on 27/04/2021 - 11:18
  
  This is what I intended to before second guessing myself about dead pixels and how often they happen. Thanks mate.
- boomramada on 27/04/2021 - 11:20
  
  Dead pixels is a very rare thing, you get other issues before even get dead pixels these days.
- trex on 27/04/2021 - 11:49
  
  +3
  
  They do. I used to work in a LCD manufacturing factory of a well known brand in a non-production/non-engineering role. I was surprised to learn that the panels sourced from suppliers are evaluated and categorized into zero pixel defect, low pixel defects and high pixel defects. Zero dead pixel panels are fitted into higher end models while those with dead pixels are fitted into lower end models.
  
  All LCD manufacturers consider a certain number of pixel defects acceptable and will not activate the warranty until that number is reached – the number differs depending on brand. However, some LCD manufacturers do offer "zero dead pixel" coverage for a period after purchase
  
  According to above posting in Whirlpool, even Dell in Australia considers "1 to 5 dead pixels is acceptable".
  - jv on 27/04/2021 - 13:09
    
    According to above posting in Whirlpool,
    
    Whirlpool aren't the ACCC though…
    - trex on 27/04/2021 - 15:23
      
      +1
      
      Not saying they are. Whirlpool has links to some manufacturers' dead pixel policy. Anyway regardless of manufacturer's dead pixel policy, if not satisfied, one can always challenge it through ACCC. Just let OzB know how it went.
  - trex on 27/04/2021 - 15:18
    
    Link error, try this
Nugs on 27/04/2021 - 11:13

+4

on the upside, you've got 3,686,399 live pixels
.
- NinongSmart on 27/04/2021 - 11:15
  
  So are you saying that you should always expect less than 3,686,400 working pixels when buying QHD monitors?
trustnoone on 27/04/2021 - 11:18

Sometimes they can get stuck I've heard, you can use these colour changer apps to try to unstick it, I think it just runs through a bunch of different colours, though I have no idea if they actually work?

Also did you pay by paypal? They might be able to give you money back for shipping?

Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.*

https://www.paypal.com/au/webapps/mpp/returns
- NinongSmart on 27/04/2021 - 11:21
  
  It's actually a dead pixel. The Kogan rep asked me to run some youtube videos to un-stick a stuck pixel, but after 30 minutes, it is still black.
  
  I just used my plain old credit card to purchase the monitor so no Paypal.
bazingaa on 27/04/2021 - 12:08

did you send a photo of the dead pixel to customer support ?
- NinongSmart on 27/04/2021 - 13:36
  
  Yes I did. They gave me the RMA paperwork.
jv on 27/04/2021 - 12:10

What to Do with Monitors with a Dead Pixel?

I returned mine and got another.
- Baysew on 27/04/2021 - 12:20
  
  I returned mine and got another.
  
  Did they replace it with another monitor with a dead pixel?
JIMB0 on 27/04/2021 - 12:28

Cover it up with a sticker.
- Nugs on 27/04/2021 - 13:37
  
  like an oil light on dashboard?
  .
- NinongSmart on 27/04/2021 - 14:00
  
  What a terrific idea!
  
  Wait a sticker might be too large. I'll try and pick out a spec of dust for that single pixel!
tebbybabes on 27/04/2021 - 12:30

I bought a pre loved monitor and didn't notice a stuck red pixel until I did diagnostics on it or if a completely black screen is on. TBH, it irks me to know it's there, but 95% I don't even see it. Right now, I'm trying to see it and I know exactly where it is, but because I'm on a webpage and not a dark screen, I can't even see it.

I tell myself, I'll get a new monitor when the 27 inch 1440p monitors come down in price and truthfully, the recent sales have been very tempting. But in all honesty, It doesn't bother as much as think it does.
BewareOfThe Dog on 27/04/2021 - 14:23

A Replacement should be okay, but if you have any doubt, grab a replacement.
solidussnake on 28/04/2021 - 13:07

My MSI 34" ultrawide has a clear stuck pixel very top left corner but it's not noticeable in games or movies so I'll live it with

What to Do with Monitors with a Dead Pixel?

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