Good HR Course for Managers?

Gelda on 29/04/2021 - 21:18
Last edited 30/04/2021 - 00:00 by 1 other user

Hi

I have recently become a manager in a pharmacy. I am a bit introverted so I find it hard to communicate much with people.
What is really hard for me is handling complains or conflicts. Specially when one of the employees complains about another or about me myself. I take criticism very personally and panic and find myself unable to handle situations in the best manner

Is there any budget but still good HR course that places emphasis on conflict that I can take?

Your help would be very appreciated!

Education & Work

Comments

  • SF3 on 29/04/2021 - 21:27
    +3

    Learn about empathy.

    You don’t have to agree when you get negative feedback, sometimes it isn’t you that is the problem.

    Need to develop some thick skin as it is not always about making sure everyone is happy ( you still need everyone to get the work done, that’s why you and fellow staff has a job… ).

    • Hybroid on 30/04/2021 - 00:22

      Pretty much this. You're better off understanding the psychology between the four different major behavioral styles: analytical, amiable, driver and expressive.

      This is the key thing line managers and team leaders get taught. Being able to recognise and understand different people's styles will allow you to build empathy and react to them appropriately.

      Far more effective than boiler plate do A, B, C guides.

      There's tons of sources about this out there but here's a relatable basic overview: https://blog.bretthard.in/the-four-different-personality-typ…

      No matter what, you're not going to be able to learn to manage properly after a single course. It takes time and effort over years to develop the soft skills required to be an effective manager.

      • SF3 on 30/04/2021 - 00:41
        +1

        It takes time and effort over years to develop the soft skills

        IMO, this is the key take away. That is, it is not something one would learn academically and then become good at it from any course content alone. I would say 80% is from experience from trial and error and 20% maybe from books/classes.

        OP, it's likely for you to feel very awkward for quite sometime and requires conscientious effort to raise to how you believe, as a manager should behave/act, you'll eventually find your style. Expect, plenty of self discovery and learning from experience in your journey to develop a side that is not yet comfortable for you.

  • pharkurnell on 29/04/2021 - 21:29
    +4

    Not everyone is management material..
    Not sure a HR course will help in this situation.

    • SF3 on 29/04/2021 - 21:31

      A course (sounds like personal/self development type, than HR) may help learn the “tools” or techniques, but behaviour (coming from inside of OP) has to also change for it to work.

  • vince088 on 29/04/2021 - 22:04
    +1

    I'm current doing dual courses, one of them is Success Strategies for Team Leaders and Supervisors (BSB30115 Certificate III in Business)

    https://leadershipmanagement.com.au/lma-course/success-strat…

    not sure if it is something your looking for

  • AndyC1 on 29/04/2021 - 22:39
    +3

    Why did you take the job, when you know you will have issues with it?

  • kfcfatfat on 30/04/2021 - 00:12

    Learn that 9 women cannot deliver a baby in a month

    • bobbified on 30/04/2021 - 08:03

      What? They've lied to me the whole time! 😱 I need to hand back my PM hat.

      • SF3 on 30/04/2021 - 09:10

        Same for The Mythical Man-Month. :D

  • prisonmike on 30/04/2021 - 08:29

    Diversity and inclusion

  • Baychee23 on 30/04/2021 - 08:37
    +2

    Pharmacist Manager here -

    Would recommend PSA Business and Management Diploma. Although semi-intensive, it provides some good pharmacy related content. Several modules on conflict management and managing employee performance. Can be put on a HELP loan too if you qualify.

    I think the Pharmacy Guild also offer a course similar to this but I don't know anything about it.

  • FocusRider on 30/04/2021 - 08:47
    +1

    I don't understand why you would take the job if you are an introvert and can't fulfill your duties.

    I work in the industry and meet pharmacists on a daily basis, you need to have good communication and people skills even more so in this industry. I don't think taking a course will help you..

    All the best.

  • ihbh on 30/04/2021 - 08:58

    Hi, you're first and foremost a leader now.

    Have a read of the HBR article What Makes a Leader? by Daniel Goleman that examines emotional intelligence in leadership.

  • Haydos90 on 30/04/2021 - 09:14

    My wife works for a company that specialises in education and development for the HR industry, from what you've said she recommended the 'Conflict and mediation' short course.

    https://www.ahri.com.au/continuing-professional-development/…

    Also the 'Leadership and management essentials' course may be worth looking at.

    https://www.ahri.com.au/continuing-professional-development/…

  • WizMuncher on 30/04/2021 - 09:46

    Don't stress about it. It sounds like you were promoted too fast - just bank that as a win and fake it until you make it.

    There are different management styles - you could be an authoritarian prick, a sociopathic ladder climber - or you could just become really good at your job and be a nice guy.

    Really listening to people, looking out for opportunities to make their job easier; ensuring they have all the proper tools and ppe to do their job safely and efficiently. What you should strive for are three key things - competent people, equipment fit for purpose, and safe work procedures - all of which you have been given the authority to change. Always lead by example, and learn the job inside out.

    There hopefully that will save you some tedious overpriced 'HR' course, which by the way the person managing you should really have organised.

    Also put things in perspective, you're hardly running a complicated engineering project - I mean seriously how much conflict can go on in a pharmacy? If there is a trouble maker just sack him/her, after writing an official warning letter. People will soon get the message that type of behaviour is unacceptable. Call them into the office and carefully explain to them your reasons for letting them go if they don't buck up there ideas. If you can't do that, then you should not really be doing that job.

  • Yola on 30/04/2021 - 17:53

    Unless there is nepotism or you are sleeping with the boss he/she believes that you can do the job. Sometimes we do not have enough faith in ourselves. I managed teams for many years and some of the most important things are to be even-tempered and consistent. In a disagreement listen to all involved and do not jump to conclusions. Do not be pressured to give an opinion until you have done this.

  • deme on 30/04/2021 - 23:02
    -2

    I have recently become a manager in a pharmacy

    No you didn't, you took this job for more money.

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