Hi forum,
What are my options with an online purchase I made that wasn’t in stock when the shop packed my order ?
It was showing in stock when I ordered but they weren’t able to find the item in the shop - I picked a cheaper item after talking to seller.
Can a request a refund or should I accept a store credit note ?
I’m annoyed that when I asked about the amount owing they replied there’s a credit note in your package- I wasn’t asked or told this was happening ,
Ty in advance .
Online Purchase Refund
LGb0880 on 04/05/2021 - 22:42
Comments
If they can't provide the stock then you're entitled to a refund. I would take a refund rather than a credit note unless you're completely sure you'll buy from them again in the near future.
unless you're completely sure you'll buy from them again
Ummm no…
They need to refund the money.
Had a similar thing happened to me. Ordered 3 packs of an item to make it worth the shipping from overseas and they shipped 2 without even contacting me. Sure I got a partial refund of the cost of 1 but made the overall purchase not even worth it. They should not deny a refund from purchase method. No way should you accept "store credit".
Similar thing happened to me, there was an EB games sale a few years ago and I picked a couple of good things I really wanted that were an excellent price, and a few less good value things to make shipping worth it. You can guess which things they actually sent and which ones they didn't 😡
I got them to refund part of the shipping cost but still ended up with a bunch of items I didn't need that much and no items I really wanted. If stores communicated with their customers this wouldn't need to happen.Definitely! The place I bought from was a random online store with good reviews but regardless big or small business changing a customers order without the customers knowing is incredibly unprofessional..
Nah, that's BS. Demand an actual refund, none of this store credit malarkey.
refund via the method you used to pay