I have been renting a house now for over 3 months, any time we have issues with things in the house not working the the real estate agents are not very helpful.
The pool was disgusting when we moved in, algae covered the entire floor. The owner said that I can clean the pool with advice from local pool company and invoice the agent, I did. They replied telling me most of the products are irrelevant, nothing was authorised and they would only refund half the algaecide. I ended up showing them the correspondence with the owner and in a stern email tell them I want my money back and they finally did after 3 weeks.
the pool began to look bad again about a month ago, I got a pool guy in at my own expense, he cleaned the pool. Advised me the cell is broken which then automatically turns the pump off as a protection measure. No pump, algae build up. I gave him the owners number. Rent inspection happens two weeks later, pool is gross again because nothing has been done about the pump (or broken cell). I am told I need to get another pool person in to clean at my expense and for them to send a "report" to the real estate agent ASAP.
The retic was broken, there was a riser that had broken underground, it caused huge leaks and damage to the neighbour's property. We are being told we need to pay for the retic guy to come in to fix it and any damage it has caused the neighbour's property. I was under the impression that we were to replace sprinkler heads but any retic system maintenance was the real estates responsibility.
From all the experiences with these people I feel like they are pushing as much of their cost onto me in the hope that I don't fight back. I would like to know if anyone has experienced anything like this and what I should be doing
Update:
The real estate agent is still claiming I broke the retic and forcing me to pay them (and I'm assuming any damage caused to the neighbours property when they finish repairs)
The real estate agent has finally got someone to come and fix the pool however they have said in an email it is still up for review as to whether they will be paying or I will be invoiced. I'm fearing they are getting someone they know that will try to push the blame onto us. Should I consult another pool company to have someone on my side when they come? Or get a pool professional myself to test and put in writing of the issue before they come to fix it?
I have just received a water bill of $448 for two months which I feel is a bit excessive. It's three people in a house with a pool. I can see the retic being a big cause for the large bill but I still think this too much. A quick google search tells me $215 is more in line with the average of my state.
The last bill was $330, which I thought was a bit much so I requested to see the actual watercorp bill before as they only show me their invoice. They have told me they don't have to, is this true?
Don't pay anything, it's their responsibility as you didn't move in with a clean pool. Start getting all receipts and apply to tribunal to get the money back.
Unless your state allows recording phone calls, start keeping all communication to text.