So I was up late last night searching for some new clothes and found some things that I liked at Myer. Online shopping doesn’t really work out for me for clothes (often the fit is out) so I went in store today to try things on. As it turned out one item I had my eye on fit perfectly, another was terrible and I found another I hadn’t seen online that I liked. I went to purchase two items. At the counter the prices were higher than online (sale is planned for this weekend but it kicks in online before in store). The store person was willing to discount to online prices but asked me to calculate the % discount (so she was able to put it through) and show her each online price. She was a nice enough person and everything went okay, but I thought all the hoops to jump through for the advertised price were a bit silly.
These discrepancies between online and in store pricing continue to baffle me - how do places like Myer hope to survive? I actually really want the store front to stay as I like to try things on. I also like the in store customer experience and assume retail workers hope to have jobs. There’s also things like getting make up colours matched or feeling the texture of something that don’t translate online. I also want malls to still exist as they have lots of other benefits (restaurants, play areas, air con/a roof when raining) beyond just the stores. I just can’t see how face to face stores can survive if same store is selling the exact same thing online for less. I definitely know that we are so lucky to have what we have regardless.
This has ended up more a rant than a post but feel free to vote and comment regardless.